Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01256467 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Amazon Fulfillment- GYR3 — 8181 W. Roosevelt St., Phoenix AZ, 85043

Mar 14, 2025 → Nov 24, 2025

✅ Completed
PSM Last business day of March 2025
Target: Mar 31, 2025
🕐 Clock stopped: Completed (Nov 24)
⏸ 29d excluded (parts wait + holding)
✗ SLA Missed (209d late)
Holding 147.0d (excluded)
Coordinators 37.4d
Field Work 0.2d
Billing 1.7d
✗ SLA Missed
Holding (excluded from total)
147.0 days
Coordinators
37.4 days
Over SLA
Field Work
0.2 days
Billing
1.7 days
Over SLA
Created: Mar 14, 2025 Due: Nov 30, 2025 Completed: Nov 24, 2025 (6 days early)
📅
181.7 days Total Age
⏱️
118.7d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
35.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 118.7 days stuck in "Ready for Release"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
140.3d
On Hold
6.6d
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.25.25 hshaw - missing FSR form with cust print name.

11/13 KKelch scheduled per logged email from Mateo

11/13 KKelch sent Brendan and Mateo an email for scheduling

11/10 KKelch sent Brendan an email for scheduling

10/16 KKelch sent Brendan an email for scheduling

9/25 KKelch sent Brendan an email for scheduling

CONFIRMED-see below for scheduling contacts.

Contact (for Sun-Wed scheduling):

Brendan Stramecky 

strabren@amazon.com 

 

Contact (for Wed-Sat scheduling):

Mateo Galindez 

msgalind@amazon.com 


09/04/2025 LHill-rec'd email from Kayla-She confirmed contact & equipment. Yes, the unit is currently onsite.

 

A technician can come by during normal business hours and since we're running a 24 hour operation, we're pretty flexible with the timing.

 

The unit is in an open, unsecured location that will not require additional access requests other than general building access through security.

 

Address:

Amazon Fulfillment- GYR3

8181 W. Roosevelt St.

Phoenix, AZ 85043


Contact (for Sun-Wed scheduling):

Brendan Stramecky 

strabren@amazon.com 

 

Contact (for Wed-Sat scheduling):

Mateo Galindez 

msgalind@amazon.com 


08/27/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.


08/27/2025 LHill-sent email to Kayla at delghika@amazon.com See logged email.


08/27/2025 LHill- LM at 480-298-6011 for Kayla to confirm equipment & contact.  


08/26/2025 LHill-sent email to Kayla at delghika@amazon.com See logged email.


08/26/2025 LHill- LM at 480-298-6011 for Kayla to confirm equipment & contact.  


08/25/2025 LHill-no further contact information is on previous WOs.


08/25/2025 LHill-sent email to Kayla at delghika@amazon.com


08/25/2025 LHill- LM at 480-298-6011 for Kayla to confirm equipment & contact.  


8/14 KKelch called Kayla to schedule for 8/19 at 10:30 am. Left VM. 

🔧 Work Performed
PM Completed Wait time was trying to reach contact and locate equipment
🔍 Technician Findings
Counter# 162,898. PM Needed
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256467
Type: Preventive Maintenance
Priority: PSM
🚨 119.0 business days
⏸️
Status: On Hold by Laura Hill Aug 27, 2:53 PM
From: Ready for Release
To: On Hold
Duration in Previous: 166d 0h
⚠️ 7.0 business days
✅
Status: Ready for Release by Laura Hill Sep 4, 2:52 PM
From: On Hold
To: Ready for Release
Duration in Previous: 7d 23h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 3, 6:32 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 29d 3h
⏳ 1.7 business days
👷
▶
2 Technician Assigned Oct 6, 9:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 15h
🚨 29.0 business days
🗓️
▶
2 Status: Scheduled Nov 13, 5:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-24T15:00:00.000+0000
⚠️ 7.8 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 24, 10:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 17h
⏱️
▶
2 4x Labor Added Nov 24, 11:54 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 3m
🏁
Status: Closed by Tyler Bollman Nov 24, 12:20 PM
From: Completed
To: Closed
Duration in Previous: 24m
✏️
Status: WO Correction Needed by Hannah Shaw Nov 25, 9:41 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 21m
🏁
Status: Closed by Tyler Bollman Nov 25, 10:08 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 26m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 1:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 44m
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 11:36 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 43m, 0m
🧾
Invoice Created Nov 26, 1:14 PM
Invoice Number: SM-247623

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Nov 24, 10:00 AM
Created
Mar 14, 2:35 PM
Invoice #
SM-247623

Work Details (4)

Name Type Status Qty Amount Date
WL-03018470 Labor Open 0.5 $0.00 Nov 24, 11:54 AM
WL-03018471 Labor Open 0.5 $0.00 Nov 24, 11:54 AM
WL-03018472 Labor Open 1 $0.00 Nov 24, 11:54 AM
WL-03018473 Travel Open 14 $0.00 Nov 24, 11:54 AM

Details