Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01258527 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Emanuel Hospital — 2801 N Gantenbein Ave, Portland OR, 97227

Mar 24, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 349 biz days
▶ Clock Running
Status: Created
Mar 24 → Mar 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
349d
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Aug 15, 2026
349 business days (counted)
Running total: 349 of ? biz days used
Created: Mar 24, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 24 → Mar 24 Created ▶ Running 0 0
Mar 24 → Mar 24 Scheduled ▶ Running 0 0
Mar 24 → Aug 15 Ready for Scheduling ▶ Running 349 349
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 24, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
349.9 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 508 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/24/25 1215 LM w/GS; 3/25/2025 1211 CM LM w/McKenzie re compliance; 3/26/2025 1227 CM 2nd msg w/GS; 3/27/25 0642 GS decline; 3/28/2025 1954 CM LM w/SF, MJ, TF; 2015 MJ other assign; 2036 SF decline; 3/29/25 0124 TF decline; 3/31/2025 1714 LM w/McKenzie re NAR

Timeline

📋
3 Work Order Created Mar 24, 12:25 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 12, 1:00 PM
Created
Mar 24, 12:25 PM
Invoice #
N/A

Details