Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01258715 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Mar 24, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 348 biz days
▶ Clock Running
Status: Created
Mar 25 → Mar 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
348d
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Aug 15, 2026
348 business days (counted)
Running total: 348 of ? biz days used
Created: Mar 25, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 25 → Mar 25 Created ▶ Running 0 0
Mar 25 → Mar 25 Scheduled ▶ Running 0 0
Mar 25 → Aug 15 Ready for Scheduling ▶ Running 348 348
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 25, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
349.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 508 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/24/2025 2005 CM ack msg; LM w/JaB, KC; 3/26/2025 1237 CM 2nd msg w/JaB; 1456 JaB decline; 1459 LM w/Becky re compliance; 1735 LM w/Becky re NAR

Timeline

📋
3 Work Order Created Mar 24, 8:06 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 6, 7:45 AM
Created
Mar 24, 8:06 PM
Invoice #
N/A

Details