Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01259448 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Emanuel Medical Ctr — 117 Kite Rd, Swainsboro GA, 30401

Mar 26, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 347 biz days
▶ Clock Running
Status: Created
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 7, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 7 → Apr 9, 2025
2 business days (counted)
Running total: 10 of ? biz days used
337d
▶ Clock Running
Status: On Hold
Apr 9 → Aug 15, 2026
337 business days (counted)
Running total: 347 of ? biz days used
Created: Mar 26, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 26 → Mar 26 Created ▶ Running 0 0
Mar 26 → Apr 7 Scheduled ▶ Running 8 8
Apr 7 → Apr 9 Ready for Scheduling ▶ Running 2 10
Apr 9 → Aug 15 On Hold ▶ Running 337 347
Coordinators 11.5d
On Track
Coordinators
11.5 days
Over SLA
Created: Mar 26, 2025 Due: Dec 31, 2026 (138 days left)
📅
347.8 days Total Age
⏱️
8.8d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
On Hold • 507 days old
🚨
Primary Delay 8.8 days stuck in "Scheduled"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
8.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 RArnold - WO can be canceled

05/22/2026 Rharris: Rebecca will request Cancellation once ANR on WO-12781783 is completed.


05/21/2026 ARoosa - Sending message to planner to follow up with FSE about ANR status, this was dispatched to Bruce Ballard for closure with ANR of SN's EV300s SN# H294602165423 & EV300s SN# H29460213038E


05/07/2026 MHamersley - email 05/06/2026 from Erin Young, Director of Respiratory, Emanuel Medical Center, 478.289.1318, eyoung@emanuelmedical.org stating they are not fixing these devices at this time,


04/27/2026 MHamersley - called 478-289-1318, call went to VM/LM requesting status update on devices


04/14/2026 RArnold - Emailed Chris again for an update.


04/02/2026 MHamersley - called 478-289-1318, Chris Barnes, call went to VM/LM, inquiring about status of 2 devices that needed repairs; sent email: cbarnes@emanuelmedical.org


03/04/2026 RArnold - Last 2 devices on this case need repair. Repair WOs canceled

01/28/2026 MHamersley - Per Planner, waiting for devices to have repairs completed on them before recall can be done


11/06/2025 Mklose per notes on original WO-01271693; 10/22/2025 EMartin quote expired on repair WO will need new repair WO created before FCO can be completed on device 

04/08/2025 EMartin dup WO will cancel once all IPs are completed 

04/07/2025 EMartin ent email to Chris Barnes cbarnes@emanuelmedical.org advising needing to reschedule for new date and time will reach out once confirmed 

04/03/2025 EMartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSEs onsite tomorrow site previosuly scheduled taking longer than anticipated 03/26/2025 Emartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSEs onsite Thrs 04/03/25 to start devices

03/06/2025 RArnold - Chris called back and confirmed SN#s. Followed up with emails. 


03/06/2025 RArnold - Inbound call from Chris Barnes, 4782891318. He is reviewing the email I sent hi and will respond once he has confirmed the SN#s. Address confirmed. No credentialing. ATTN: Chis Barnes. 

Cell: 478-494-5379 


02/28/2025 RArnold - Called (478) 289-1318 for Chris Barnes. This is RT number. HE is not in today. Left a message for him. Sending email. 

cbarnes@emanuelmedical.org


02/28/2025 RArnold - Called 478-289-1331. Left a message. 


02/28/2025 RArnold - Called 14782891100 asked for Biomed. Was sent to the wrong department. was given 478-289-1331

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
4 Work Order Created Mar 26, 1:13 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-03-27T04:00:00.000+0000, 2025-03-27T00:00:00.000+0000, 2025-04-03T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Apr 3, 10:10 AM
Scheduled For: 2025-04-04T12:00:00.000+0000
3.0 business days
📅
Status: Ready for Scheduling by Erin Martin Apr 7, 2:39 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 12d 1h
3.0 business days
⏸️
Status: On Hold by Erin Martin Apr 9, 9:55 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 19h

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Mar 26, 1:13 PM
Invoice #
N/A

Details