Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01259947 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Mar 27, 2025 → Jan 21, 2026

✅ Completed
PSM Last business day of March 2025
Target: Mar 31, 2025
🕐 Clock stopped: Completed (Jan 21)
✗ SLA Missed (296d late)
Coordinators 217.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Coordinators
217.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Jan 21, 2026 (20 days late)
📅
214.7 days Total Age
⏱️
128.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
215.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
9 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
9 On-Site Visits
9 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 10, 2025
Visit 2 Sep 18, 2025
Visit 3 Oct 1, 2025
Visit 4 Oct 21, 2025
Visit 5 Oct 23, 2025
Visit 6 Dec 3, 2025
Visit 7 Dec 10, 2025
Visit 8 Dec 30, 2025
Visit 9 Jan 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 413 days old
🚨
Primary Delay 128.5 days stuck in "Assigned"
⏱️
Total Delay 215.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.7d / 1.0d SLA
Assigned
212.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
09.10.25 CNL 09.18.25 CNL 10.01.25 CNL 10.21.25 CNL 10.23.25 CNL 12.03.25 CNL 12.10.25 CNL 12.30.25 CNL 01.21.26 PM Service Completed
🔍 Technician Findings
Bed is Operational
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Mar 27, 2:07 PM
Work Order: WO-01259947
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Apr 2, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 18h
🚨 35.0 business days
👷
▶
2 Technician Assigned May 20, 12:12 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 48d 3h, 0m
🚨 49.0 business days
👷
▶
2 Technician Assigned Jul 25, 3:41 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 66d 3h, 0m
🚨 34.0 business days
⏱️
Labor Added Sep 10, 3:22 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
Labor Added Sep 18, 3:56 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 11.0 business days
⏱️
▶
2 Labor Added Oct 2, 6:45 PM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 11
🚨 13.7 business days
⏱️
3x Labor Added Oct 21, 5:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 22
⏳ 2.8 business days
⏱️
Labor Added Oct 23, 7:05 PM
Type: Labor
Status: Open
Qty: 2
🚨 29.6 business days
⏱️
Labor Added Dec 3, 4:42 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.9 business days
⏱️
Labor Added Dec 10, 4:48 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 14.9 business days
⏱️
2x Labor Added Dec 30, 6:32 PM
Type: Labor
Status: Open
Qty: 0.25, 1
🚨 16.7 business days
🔧
Status: Tech On Site by Craig Walker Jan 21, 2:26 PM
From: Assigned
To: Tech On Site
Duration in Previous: 179d 23h
⏱️
▶
2 2x Labor Added Jan 21, 2:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 12m
⏱️
▶
2 Labor Added Jan 21, 4:07 PM
Labor Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 5:47 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 1h, 0m
💰
Status: Invoiced by Hannah Shaw Jan 22, 5:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 24, 9:33 AM
Invoice Number: SM-251933

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 128.5 business days (threshold: 4.0 business hours)
Exceeded by 128.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Mar 27, 2:07 PM
Invoice #
SM-251933

Work Details (16)

Name Type Status Qty Amount Date
WL-02931304 Labor Open 1 $0.00 Sep 10, 3:22 PM
WL-02941094 Labor Open 1.5 $0.00 Sep 18, 3:56 PM
WL-02958163 Labor Open 3 $0.00 Oct 2, 6:45 PM
WL-02958165 Travel Open 11 $0.00 Oct 2, 6:46 PM
WL-02958164 Labor Open 1 $0.00 Oct 2, 6:46 PM
WL-02978889 Labor Open 0.75 $0.00 Oct 21, 5:41 PM
WL-02978890 Labor Open 0.75 $0.00 Oct 21, 5:41 PM
WL-02978891 Travel Open 22 $0.00 Oct 21, 5:41 PM
WL-02982194 Labor Open 2 $0.00 Oct 23, 7:05 PM
WL-03025353 Labor Open 1 $0.00 Dec 3, 4:42 PM
WL-03033259 Labor Open 0.5 $0.00 Dec 10, 4:48 PM
WL-03050304 Labor Open 0.25 $0.00 Dec 30, 6:32 PM
WL-03050305 Labor Open 1 $0.00 Dec 30, 6:32 PM
WL-03073559 Labor Open 0.75 $0.00 Jan 21, 2:38 PM
WL-03073560 Travel Open 22 $0.00 Jan 21, 2:38 PM
WL-03073771 Labor Open 1 $0.00 Jan 21, 4:07 PM

Details