Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260737 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Dec 31, 2025

✅ Completed
PSM Last business day of March 2025
Target: Mar 31, 2025
🕐 Clock stopped: Completed (Dec 31)
✗ SLA Missed (275d late)
Coordinators 200.2d
Billing 0.1d
✗ SLA Missed
Coordinators
200.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
199.7 days Total Age
⏱️
196.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
200.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 14, 2025
Visit 2 Nov 19, 2025
Visit 3 Dec 2, 2025
Visit 4 Dec 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 413 days old
🚨
Primary Delay 196.5 days stuck in "Assigned"
⏱️
Total Delay 200.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
196.5d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.14.2025 Searching for asset 11.19.2025 searching for asset 12.2.2025 searching for asset 12.31.2025 pm completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260737
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 164.0 business days
⏱️
Labor Added Nov 14, 2:54 PM
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Nov 19, 3:59 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⚠️ 10.0 business days
⏱️
▶
2 Labor Added Dec 2, 9:22 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
🚨 21.3 business days
⏱️
▶
2 Labor Added Dec 31, 4:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 274d 1h, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 11:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 196.5 business days (threshold: 4.0 business hours)
Exceeded by 196.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-250377

Work Details (8)

Name Type Status Qty Amount Date
WL-03007830 Labor Open 1 $0.00 Nov 14, 2:54 PM
WL-03013385 Labor Open 0.66666666666667 $0.00 Nov 19, 3:59 PM
WL-03013386 Travel Open 33 $0.00 Nov 19, 3:59 PM
WL-03013391 Labor Open 1 $0.00 Nov 19, 4:01 PM
WL-03024340 Labor Open 1 $0.00 Dec 2, 9:22 PM
WL-03024341 Labor Open 0.66666666666667 $0.00 Dec 2, 9:24 PM
WL-03024342 Travel Open 33 $0.00 Dec 2, 9:24 PM
WL-03051807 Labor Open 1 $0.00 Dec 31, 4:34 PM

Details