Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260944 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Mar 27, 2025 → Nov 19, 2025

✅ Completed
PSM Last business day of March 2025
Target: Mar 31, 2025
🕐 Clock stopped: Completed (Nov 20)
✗ SLA Missed (233d late)
Coordinators 172.3d
Field Work 1.7d
Billing 0.3d
✗ SLA Missed
Coordinators
172.3 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.3 days
Created: Mar 27, 2025 Due: May 31, 2025 Completed: Nov 20, 2025 (172 days late)
📅
169.8 days Total Age
⏱️
96.4d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
167.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 20, 2025
Visit 2 Aug 21, 2025
Visit 3 Oct 2, 2025
Visit 4 Nov 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 413 days old
🚨
Primary Delay 96.4 days stuck in "Assigned"
⏱️
Total Delay 167.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
32.0d / 1.0d SLA
Assigned
107.2d / 0.5d SLA
Completed
1.7d / 1.0d SLA
Reschedule
33.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8-20 CNL 8.21 CNL 10-2 cnl 11-19 PM completed checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:09 PM
Work Order: WO-01260944
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 90.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 133d 18h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Aug 15, 2:26 PM
Technician: Jim Kingery
⏳ 4.0 business days
⏱️
Labor Added Aug 20, 9:57 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Aug 21, 4:37 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Aug 21, 6:16 PM
Type: Labor, Travel
Status: Open
Qty: 1, 35
⏳ 4.7 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
🚨 28.0 business days
⏱️
Labor Added Oct 3, 1:57 PM
Type: Labor
Status: Open
Qty: 0.5
🚗
▶
2 Travel Added Oct 3, 2:13 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Christopher Carroll Oct 3, 2:18 PM
From: Ready for Scheduling
To: Completed
Duration in Previous: 37d 4h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 6, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonnie Reeves
From: Completed, Assigned
To: Assigned, Reschedule
Duration in Previous: 2d 20h, 0m
🚨 33.0 business days
⏱️
Labor Added Nov 19, 5:01 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Nov 19, 7:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Michael Swingle
✔️
Status: Completed by MICHAEL SWINGLE Nov 19, 7:12 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 8m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 3:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 28m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 6:52 PM
Invoice Number: SM-247097

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 96.4 business days (threshold: 4.0 business hours)
Exceeded by 95.9 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Reschedule
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Mar 27, 2:09 PM
Invoice #
SM-247097

Work Details (8)

Name Type Status Qty Amount Date
WL-02909114 Labor Open 1 $0.00 Aug 20, 9:57 PM
WL-02910295 Labor Open 1 $0.00 Aug 21, 4:37 PM
WL-02910435 Labor Open 1 $0.00 Aug 21, 6:16 PM
WL-02910436 Travel Open 35 $0.00 Aug 21, 6:16 PM
WL-02959133 Labor Open 0.5 $0.00 Oct 3, 1:57 PM
WL-02959182 Travel Open 11 $0.00 Oct 3, 2:13 PM
WL-02959192 Labor Open 0.5 $0.00 Oct 3, 2:14 PM
WL-03013524 Labor Open 1 $0.00 Nov 19, 5:01 PM

Details