Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261673 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Norton Women's & Children's Hospital — 4001 Dutchmans Ln, Louisville KY, 40207

Mar 31, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
⚠ 344 biz days overdue
Active: 344 biz days
▶ Clock Running
Status: Created
Mar 31 → Mar 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Mar 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
344d
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Aug 15, 2026
344 business days (counted)
Running total: 344 of ? biz days used
Created: Mar 31, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 31 → Mar 31 Created ▶ Running 0 0
Mar 31 → Mar 31 Scheduled ▶ Running 0 0
Mar 31 → Aug 15 Ready for Scheduling ▶ Running 344 344
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 31, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
345.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 501 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/25 1145 LM w/JBu; JBu other shift; 4/1/2025 1417 CM LM w/AW; 4/4/2025 1300 CM 2nd msg w/AW; 1419 AW decline; 1812 LM w/CW; 1842 CW decline; 4/7/2025 1437 CM LM w/Tammy re still a need; 1448 LM w/CC, SB; 1527 SB decline; 4/9/2025 1016 LM w/Tammy re NAR

Timeline

📋
▶
3 Work Order Created Mar 31, 11:43 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 27, 4:00 PM
Created
Mar 31, 11:43 AM
Invoice #
N/A

Details