Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261786 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson South Medical Center — 9333 SW 152nd St, Miami FL, 33176

Mar 31, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 343 biz days
▶ Clock Running
Status: Created
Apr 1 → Apr 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
343d
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → Aug 14, 2026
343 business days (counted)
Running total: 343 of ? biz days used
Created: Apr 1, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 1 → Apr 1 Created ▶ Running 0 0
Apr 1 → Apr 1 Scheduled ▶ Running 0 0
Apr 1 → Aug 14 Ready for Scheduling ▶ Running 343 343
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 1, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
344.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 501 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/2025 2029 CM ack msg; LM w/CW; 4/3/2025 1805 CM 2nd msg w/CW; 4/4/25 1128 CW unavail; LM w/Joey re NAR

Timeline

📋
3 Work Order Created Mar 31, 8:30 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 6, 4:00 PM
Created
Mar 31, 8:30 PM
Invoice #
N/A

Details