📍 Howard University on behalf ofHoward University Hospital — 2041 Georgia Ave NW, Washington DC, 20060
Apr 1, 2025 → Jul 10, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (100 biz days late)
Active: 287 biz days
Paused: 31 biz days
🕐 Clock stopped: Canceled (Jul 10, 2026)
▶ Clock Running
Status: Created
Apr 1 → Apr 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → May 23, 2025
37 business days (counted)
Running total: 38 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 10, 2025
31 business days (not counted)
249d
▶ Clock Running
Status: On Hold
Jul 10 → Jul 10, 2026
249 business days (counted)
Running total: 287 of ? biz days used
Created: Apr 1, 2025Canceled: Jul 10, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 1 → Apr 2
Created
▶ Running
1
1
Apr 2 → May 23
Ready for Scheduling
▶ Running
37
38
May 23 → Jul 10
Ready for Release
⏸ Paused
31
—
Jul 10 → Jul 10
On Hold
▶ Running
249
287
Dispatch1.6d
Holding281.3d (excluded)
Coordinators38.0d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Holding(excluded from total)
281.3 days
Coordinators
38.0 days
Over SLA
Created: Apr 1, 2025
Due: Dec 31, 2025
Completed: Jul 10, 2026 (190 days late)
📅
318.6 daysTotal Age
⏱️
249.8d in On HoldLongest Stage
🔄
4 transitionsStatus Changes
⚠️
38.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 499 days old
🚨
Primary Delay249.8 days stuck in "On Hold"
⏱️
Total Delay38.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Ready for Release
31.5d
On Hold
249.8d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/19/2026 RArnold - Fady to review for cancellation
04/14/2026 RArnold - All devices on this case completed. This WO can be canceled
03/18/2026 MHamersley - devices corrected
Internal Note: 08/13/2025 MNewman - This WO will remain open until all devices on case have been completed.
05/14/2025 Ceevr there are 2 work orders open on this case for 1 SN left to complete. this will need cancelled when last device is complete.
04/28/2025 Cever will schedule once Labels that are on back order become available
04/07/2025 Rbailey - Called 202.865.4304 Spoke with Charles Fields. He confirmed 2 of the devices are there and 1 of the devices is not in there system
WO-01261988
WO-01262000
On- Site
100090236
100104357
Not in System
201017793
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
Timeline
📋
Work Order Created Apr 1, 3:18 PM
Work Order:WO-01261988
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Cristina EverettsApr 2, 7:53 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:16h 34m
🚨38.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:48 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:51d 7h
🚨32.0 business days
⏸️
Status: On Hold by Diana CoxJul 10, 1:34 PM
From:Ready for Release
To:On Hold
Duration in Previous:47d 21h
🚨250.0 business days
🚫
Status: Canceled by Rebecca ArnoldJul 10, 11:27 AM
From:On Hold
To:Canceled
Duration in Previous:364d 21h
Bottlenecks
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)