Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01262241 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Temple University Hospital — 4301 N. Broad Street, Philadelphia PA, 19140

Apr 2, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 342 biz days
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
342d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Aug 15, 2026
342 business days (counted)
Running total: 342 of ? biz days used
Created: Apr 2, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → Apr 2 Scheduled ▶ Running 0 0
Apr 2 → Aug 15 Ready for Scheduling ▶ Running 342 342
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 2, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
342.8 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 499 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/2025 1248 CM ack msg; LM w/AW; 4/4/2025 1201 LM w/Ann Marie re compliance; 4/4/2025 1305 CM 2nd msg w/AW; 1420 AW decline; 1820 LM w/SS; 4/8/25 1045 SS decline; LM w/BB; 4/10/2025 1744 LM w/Ann Marie re NAR

Timeline

📋
3 Work Order Created Apr 2, 1:18 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 10, 3:00 PM
Created
Apr 2, 1:18 PM
Invoice #
N/A

Details