Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01262778 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Iowa Hospital and Clinics — 200 Hawkins Drive SE, Iowa City IA, 52242

Apr 3, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 341 biz days
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
340d
▶ Clock Running
Status: Ready for Scheduling
Apr 4 → Aug 14, 2026
340 business days (counted)
Running total: 341 of ? biz days used
Created: Apr 3, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 3 → Apr 4 Scheduled ▶ Running 1 1
Apr 4 → Aug 14 Ready for Scheduling ▶ Running 340 341
Coordinators 0.1d
⚠ Overdue
Coordinators
0.1 days
Created: Apr 3, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
341.0 days Total Age
⏱️
0.1d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 497 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3/2025 1831 CM ack msg; LM w/NN, SS, SC; 1920 SS already booked; SC other assign; 4/4/2025 1826 LM w/ TP, JaB; 1828 TP decline; 4/7/2025 1202 CM LM w/Kristie re compliance; 4/9/2025 1011 CM LM w/GS; 1429 LM w/Kristie re NAR

Timeline

📋
▶
2 Work Order Created Apr 3, 7:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 3, 8:35 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 56m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 8, 12:00 PM
Created
Apr 3, 7:38 PM
Invoice #
N/A

Details