Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01262953 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

Apr 4, 2025 → Present

🔴 Behind
P5
SLA Clock
5 business days from creation · Target: Apr 11, 2025
⚠ 323 biz days overdue
Active: 328 biz days
Paused: 12 biz days
Budget: 5 biz days
SLA Target
▶ Clock Running
Status: Created
Apr 4 → Apr 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 4 → Apr 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 4 → Apr 22, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 22 → May 8, 2025
12 business days (not counted)
119d
▶ Clock Running
Status: Assigned
May 8 → Oct 29, 2025
119 business days (counted)
Running total: 131 of 5 biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 201 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 201 of 5 biz days used
81d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Jun 9, 2026
81 business days (counted)
Running total: 282 of 5 biz days used
46d
▶ Clock Running
Status: Assigned
Jun 9 → Aug 15, 2026
46 business days (counted)
Running total: 328 of 5 biz days used
Created: Apr 4, 2025 Today
Business Days Used 328 / 5
0 5d budget +323d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Apr 4 → Apr 4 Created ▶ Running 0 0 / 5
Apr 4 → Apr 4 Ready for Scheduling ▶ Running 0 0 / 5
Apr 4 → Apr 22 Assigned ▶ Running 12 12 / 5
Apr 22 → May 8 Awaiting Parts ⏸ Paused 12
May 8 → Oct 29 Assigned ▶ Running 119 131 / 5
Oct 29 → Feb 12 Ready for Scheduling ▶ Running 70 201 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 201 / 5
Feb 12 → Jun 9 Ready for Scheduling ▶ Running 81 282 / 5
Jun 9 → Aug 15 Assigned ▶ Running 46 328 / 5
Dispatch 0.0d
Material Management 13.0d
Coordinators 285.7d
⚠ Overdue
Dispatch
0.0 days
Material Management
13.0 days
Over SLA
Coordinators
285.7 days
Over SLA
Created: Apr 4, 2025 Due: Apr 11, 2025 (491 days overdue)
📅
340.7 days Total Age
⏱️
120.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
292.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 17, 2025
Visit 2 Apr 24, 2025
Visit 3 May 14, 2025

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Assigned • 497 days old
🚨
Primary Delay 120.0 days stuck in "Assigned"
⏱️
Total Delay 292.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
152.9d / 1.0d SLA
Assigned
132.8d / 0.5d SLA
Awaiting Parts
13.0d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/21/26 RBerry- Sent teams message to KLancara and RIngraham stating:  Are we waiting on the new tech to assign these or will there be another tech going to this site before the new tech starts? 


5/20/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


5/19/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


05/13/2026 LHill-rec'd message from Rob Ingraham-I believe after the escalation from last month, we found those to be still out of service. I'll follow up with Mike Swingle in the morning to review. We are onboarding a new tech that will service this facility and 3 others near Raleigh. He will be starting June 1. 


05/13/2026 LHill-sent message to Rob Ingraham in TEAMS-Robert Ingraham Circling back around to Maria Parham from last month. I see that we still have 8 old WOs open for that location. What should we do with those.  



2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953


5/8 KFricke - Per field direction, the parts order was canceled until GE provides a PO.

4/25-BBurba: No PO on WO yet (12:10pm)

4/22-BBurba: PMNP contract-needs PO approval prior to ordering parts, no PO on WO yet (11:25am)

🔍 Technician Findings
Caster wheel broken Part #516-0497-01
⚠️ Problem Description
Left rear wheel inoperable

Timeline

📋
2 Work Order Created Apr 4, 2:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Apr 4, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 11.0 business days
⏱️
2x Labor Added Apr 20, 8:23 PM
Type: Labor
Status: Open
Qty: 1, 2.5
2.0 business days
📦
2 Parts Requested Apr 22, 10:59 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Todd Fogiel
From: Assigned
To: Awaiting Parts
Duration in Previous: 17d 20h
4.3 business days
⏱️
Labor Added Apr 28, 2:34 AM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.0 business days
👷
Status: Assigned by Keith Fricke May 8, 10:03 AM
From: Awaiting Parts
To: Assigned
Duration in Previous: 15d 23h
⚠️ 5.0 business days
⏱️
2 Labor Added May 14, 7:49 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚨 72.5 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:17 PM
Technician: Michael Swingle
🚨 40.0 business days
👷
Technician Assigned by Rhea Berry Oct 23, 9:58 AM
Technician: Mark Stelter
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 174d 0h
🚨 71.0 business days
👷
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 106d 1h
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 82.0 business days
👷
2 Technician Assigned Jun 9, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 116d 21h

Bottlenecks

Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 120.0 business days (threshold: 4.0 business hours)
Exceeded by 119.5 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 81.9 business days (threshold: 1.0 business days)
Exceeded by 80.9 business days

🔗 Related Artifacts

📦
Parts Order 00073855
Canceled

ℹ️ Work Order Details

Status
Assigned
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Apr 4, 2:38 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02762468 Labor Open 1 $0.00 Apr 20, 8:23 PM
WL-02762469 Labor Open 2.5 $0.00 Apr 20, 8:23 PM
WL-02771792 Labor Open 1 $0.00 Apr 28, 2:34 AM
WL-02793782 Labor Open 0.25 $0.00 May 14, 7:49 PM
WL-02793789 Labor Open 0.25 $0.00 May 14, 7:53 PM

Details