Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263314 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Apr 8, 2025 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (250 biz days late)
Active: 267 biz days
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Apr 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 9 → May 7, 2025
20 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 8, 2025
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Reschedule
May 8 → May 12, 2025
2 business days (counted)
Running total: 24 of ? biz days used
73d
▶ Clock Running
Status: Assigned
May 12 → Aug 26, 2025
73 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 97 of ? biz days used
170d
▶ Clock Running
Status: Assigned
Aug 26 → May 4, 2026
170 business days (counted)
Running total: 267 of ? biz days used
Created: Apr 8, 2025 Canceled: May 4, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 9 Ready for Scheduling ▶ Running 1 1
Apr 9 → May 7 Assigned ▶ Running 20 21
May 7 → May 8 Tech On Site ▶ Running 1 22
May 8 → May 12 Reschedule ▶ Running 2 24
May 12 → Aug 26 Assigned ▶ Running 73 97
Aug 26 → Aug 26 Entered ▶ Running 0 97
Aug 26 → Aug 26 Ready for Scheduling ▶ Running 0 97
Aug 26 → May 4 Assigned ▶ Running 170 267
Dispatch 0.0d
Coordinators 269.7d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
269.7 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Apr 8, 2025 Due: Apr 30, 2025 Completed: May 4, 2026 (368 days late)
📅
268.0 days Total Age
⏱️
170.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
265.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
8 visits On-Site Trips
🚨
8 On-Site Visits (1 reschedule)
8 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 7, 2025
Visit 2 May 22, 2025
Visit 3 Sep 4, 2025
Visit 4 Sep 5, 2025
Visit 5 Oct 29, 2025
Visit 6 Nov 10, 2025
Visit 7 Dec 3, 2025
Visit 8 Dec 30, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 494 days old
🚨
Primary Delay 170.9 days stuck in "Assigned"
⏱️
Total Delay 265.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
265.3d / 0.5d SLA
Tech On Site
1.1d / 1.0d SLA
Reschedule
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/4/2026 Sramen - received teams message from BAlvarez asking to mass cancel all wo's at this location due to EMSAR no longer servicing this site.
🔧 Work Performed
Searched for equipment CNL, 12-30-25
⚠️ Problem Description
PM Request
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Apr 8, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Apr 9, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 21.0 business days
🔧
Status: Tech On Site by Jerry Hernandez May 7, 7:24 PM
From: Assigned
To: Tech On Site
Duration in Previous: 28d 9h
⏱️
Labor Added May 7, 7:35 PM
Type: Labor
Status: Open
Qty: 0.5
🔄
Status: Reschedule by Mark Franks May 8, 5:08 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 21h 44m
⏳ 2.9 business days
👷
▶
2 Technician Assigned May 12, 5:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Reschedule
To: Assigned
Duration in Previous: 3d 23h
⚠️ 9.9 business days
⏱️
Labor Added May 24, 9:46 AM
Type: Labor
Status: Open
Qty: 8
🚨 64.0 business days
🆕
▶
2 Status: Entered Aug 26, 12:24 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
⚠️ 7.0 business days
⏱️
Labor Added Sep 4, 6:39 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.7 business days
⏱️
2x Labor Added Sep 5, 8:05 PM
Type: Labor, Travel
Status: Open
Qty: 12, 670
🚨 37.5 business days
⏱️
Labor Added Oct 29, 6:27 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 8.7 business days
⏱️
Labor Added Nov 10, 4:41 PM
Type: Labor
Status: Open
Qty: 1
🚨 14.9 business days
⏱️
Labor Added Dec 3, 4:44 PM
Type: Labor
Status: Open
Qty: 1
🚨 18.9 business days
⏱️
Labor Added Dec 30, 6:59 PM
Type: Labor
Status: Open
Qty: 1
🚨 86.6 business days
🚫
Status: Canceled by Stephanie Ramen May 4, 11:06 AM
From: Assigned
To: Canceled
Duration in Previous: 250d 22h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 73.4 business days (threshold: 4.0 business hours)
Exceeded by 72.9 business days
Assigned
Duration: 170.9 business days (threshold: 4.0 business hours)
Exceeded by 170.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Apr 8, 8:25 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-02785207 Labor Open 0.5 $0.00 May 7, 7:35 PM
WL-02806668 Labor Open 8 $0.00 May 24, 9:46 AM
WL-02925747 Labor Open 1 $0.00 Sep 4, 6:39 PM
WL-02927278 Labor Open 12 $0.00 Sep 5, 8:05 PM
WL-02927279 Travel Open 670 $0.00 Sep 5, 8:05 PM
WL-02988706 Labor Open 0.25 $0.00 Oct 29, 6:27 PM
WL-03002408 Labor Open 1 $0.00 Nov 10, 4:41 PM
WL-03025355 Labor Open 1 $0.00 Dec 3, 4:44 PM
WL-03050337 Labor Open 1 $0.00 Dec 30, 6:59 PM

Details