Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263369 ↗ ServiceMax

Direct Fairways • Support • PSM

📍 EMSAR - Production / Direct Fairways — 270 Davids Dr, Wilmington OH, 45177

Apr 8, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 338 biz days
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → May 14, 2025
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready to Bill
May 14 → May 17, 2025
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Billing Review
May 17 → Jun 23, 2025
24 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Billing Review
Jun 24 → Jun 25, 2025
1 business day (counted)
Running total: 54 of ? biz days used
284d
▶ Clock Running
Status: Assigned
Jun 25 → Aug 15, 2026
284 business days (counted)
Running total: 338 of ? biz days used
Created: Apr 8, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → May 14 Assigned ▶ Running 26 26
May 14 → May 17 Ready to Bill ▶ Running 2 28
May 17 → Jun 23 Billing Review ▶ Running 24 52
Jun 23 → Jun 24 Ready to Bill ▶ Running 1 53
Jun 24 → Jun 25 Billing Review ▶ Running 1 54
Jun 25 → Aug 15 Assigned ▶ Running 284 338
Dispatch 0.0d
Coordinators 27.0d
Billing 30.2d
⚠ Overdue
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Billing
30.2 days
Over SLA
Created: Apr 8, 2025 Due: Apr 30, 2025 (472 days overdue)
📅
339.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Assigned • 494 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
27.0d / 0.5d SLA
Ready to Bill
4.8d / 1.0d SLA
Billing Review
25.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6.24.25 Hshaw - moved WO to BR, chatter Brendan to cancel. Duplicate WO-1270294.

Total Sq/ft: 640

⚠️ Problem Description
Monthly Production Work Order - April

Timeline

📋
▶
3 Work Order Created Apr 8, 10:50 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Scott Berry
Technician: Brendan Chaney
👷
Status: Assigned by Scott Berry
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 27.0 business days
📄
Status: Ready to Bill by Brendan Chaney May 14, 9:00 AM
From: Assigned
To: Ready to Bill
Duration in Previous: 35d 22h
⏳ 3.0 business days
💵
Status: Billing Review by Yecenia Campos May 16, 8:58 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 11h
🚨 24.4 business days
📄
Status: Ready to Bill by Brendan Chaney Jun 23, 1:17 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 37d 16h
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Jun 24, 4:56 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 3h
👷
Status: Assigned by Brendan Chaney Jun 25, 8:04 AM
From: Billing Review
To: Assigned
Duration in Previous: 15h 8m

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Support
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Apr 8, 10:50 AM
Invoice #
N/A

Details