Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263405 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UW Medical Center – Roosevelt — 4225 Roosevelt Way NE, Seattle WA, 98105

Apr 8, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 338 biz days
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
338d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Aug 15, 2026
338 business days (counted)
Running total: 338 of ? biz days used
Created: Apr 8, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 8 Scheduled ▶ Running 0 0
Apr 8 → Aug 15 Ready for Scheduling ▶ Running 338 338
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 8, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
338.9 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 494 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2025 1232 CM ack msg; LM w/RA; 4/9/2025 1038 RA decline; 1254 LS decline; 4/10/2025 1725 CM LM w/MF, GS; 1229 MF decline; 1256 GS decline; 4/14/2025 2033 LM w/Sean re NAR

Timeline

📋
3 Work Order Created Apr 8, 12:33 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 7, 1:00 PM
Created
Apr 8, 12:33 PM
Invoice #
N/A

Details