Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263551 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Skagit Valley Hospital — 1415 East Kincaid St, Mount Vernon WA, 98273

Apr 8, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 338 biz days
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
338d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Aug 14, 2026
338 business days (counted)
Running total: 338 of ? biz days used
Created: Apr 8, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 8 Scheduled ▶ Running 0 0
Apr 8 → Aug 14 Ready for Scheduling ▶ Running 338 338
Coordinators 0.1d
⚠ Overdue
Coordinators
0.1 days
Created: Apr 8, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
338.4 days Total Age
⏱️
0.1d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 492 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2025 1409 CM ack msg; LM w/DC, LS; 1255 LS decline; 1511 LM w/WZ; 1512 AL decline; 1514 CW decline; 1528 LH decline; 1847 EG decline; 4/14/2025 1428 LM w/Sheila re NAR

Timeline

📋
2 Work Order Created Apr 8, 4:58 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 8, 5:54 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 56m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 11, 2:00 PM
Created
Apr 8, 4:58 PM
Invoice #
N/A

Details