Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263602 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Apr 8, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 338 biz days
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
338d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Aug 14, 2026
338 business days (counted)
Running total: 338 of ? biz days used
Created: Apr 8, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 8 Scheduled ▶ Running 0 0
Apr 8 → Aug 14 Ready for Scheduling ▶ Running 338 338
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Apr 8, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
338.3 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 492 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2025 1749 CM ack msg; LM w/LS, DC; 4/9/2025 1123 DC other shift; 1255 LS decline; 4/9/2025 1517 CM LM w/WZ; 1524 CW decline; 1604 LH decline; 4/10/2025 1205 Sean req. GH; 1259 LM w/GH; 4/14/2025 1436 2nd msg w/GH; 4/14/2025 1436 2nd msg w/GH; 1500 GH unavail; LM w/Sean; 4/16/2025 1302 2nd msg w/Sean - NAR

Timeline

📋
▶
2 Work Order Created Apr 8, 5:58 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 16, 8:00 AM
Created
Apr 8, 5:58 PM
Invoice #
N/A

Details