Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263603 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Apr 8, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 338 biz days
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
99d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Aug 28, 2025
99 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 99 of ? biz days used
239d
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 14, 2026
239 business days (counted)
Running total: 338 of ? biz days used
Created: Apr 8, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 8 Scheduled ▶ Running 0 0
Apr 8 → Aug 28 Ready for Scheduling ▶ Running 99 99
Aug 28 → Aug 28 Scheduled ▶ Running 0 99
Aug 28 → Aug 14 Ready for Scheduling ▶ Running 239 338
Coordinators 100.1d
⚠ Overdue
Coordinators
100.1 days
Over SLA
Created: Apr 8, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
338.3 days Total Age
⏱️
99.3d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
98.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 492 days old
🚨
Primary Delay 99.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 98.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
99.3d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2025 1749 CM ack msg; LM w/LS, DC; 4/9/2025 1123 DC decline; 1255 LS decline; 4/9/2025 1517 CM LM w/WZ; 1524 CW decline; 1604 LH decline; 4/14/2025 1431 LM w/Sean re NAR

Timeline

📋
▶
2 Work Order Created Apr 8, 5:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 99.8 business days
🗓️
▶
3 Status: Scheduled Aug 28, 12:52 PM
Status: Scheduled → Technician Assigned → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Amy Fernandez
👷
Technician Assigned by Caitlin Mcgee
Technician: John Kitonga
👷
Technician Assigned by Caitlin Mcgee Aug 28, 2:09 PM
Technician: a0h8Y00000HSGcUQAX, CSOL Admin
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 28, 7:20 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 6h 27m

Bottlenecks

Ready for Scheduling
Duration: 99.3 business days (threshold: 1.0 business days)
Exceeded by 98.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 23, 12:00 PM
Created
Apr 8, 5:59 PM
Invoice #
N/A

Details