Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264097 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Dec 10, 2025

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Dec 10)
✗ SLA Missed (224d late)
Coordinators 175.6d
Billing 0.1d
✗ SLA Missed
Coordinators
175.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 10, 2025 (223 days late)
📅
174.6 days Total Age
⏱️
174.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
174.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 16, 2025
Visit 2 Dec 10, 2025

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 174.0 days stuck in "Assigned"
⏱️
Total Delay 174.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
174.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
This piece of equipment was retired in may of 2025. This is a duplicate asset and should also be retired.
🔧 Work Performed
pm search yd 9/16. Unit retired 04.01.25
🔍 Technician Findings
This piece of equipment was retired in may of 2025. This is a duplicate asset and should also be retired.
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Apr 10, 3:33 PM
Work Order: WO-01264097
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 113.0 business days
⏱️
Labor Added Sep 16, 11:31 AM
Type: Labor
Status: Open
Qty: 1
🚨 62.0 business days
⏱️
▶
2 Labor Added Dec 10, 2:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 243d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 11, 10:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 50m
📨
▶
2 Status: Invoice Pending Dec 11, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 14, 5:29 PM
Invoice Number: SM-248747

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 174.0 business days (threshold: 4.0 business hours)
Exceeded by 173.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:33 PM
Invoice #
SM-248747

Work Details (2)

Name Type Status Qty Amount Date
WL-02937157 Labor Open 1 $0.00 Sep 16, 11:31 AM
WL-03033025 Labor Open 0.5 $0.00 Dec 10, 2:17 PM

Details