Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264103 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Present

🟡 At Risk
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 369 biz days overdue
Active: 383 biz days
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
382d
▶ Clock Running
Status: Assigned
Apr 11 → Oct 22, 2026
382 business days (counted)
Running total: 383 of ? biz days used
Created: Apr 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Oct 22 Assigned ▶ Running 382 383
Coordinators 1.6d
⚠ Overdue
Coordinators
1.6 days
Over SLA
Created: Apr 10, 2025 Due: Apr 30, 2025 (540 days overdue)
📅
383.6 days Total Age
⏱️
1.6d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 18, 2025
Visit 2 Oct 8, 2026

AI Analysis

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Generating AI analysis...
On Track
Assigned • 560 days old
🚨
Primary Delay 1.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm search yd 09/18 SEARCH 10-8-26 CNL
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Apr 10, 3:33 PM
Work Order: WO-01264103
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Apr 11, 8:56 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Joe Evans
🚨 111.0 business days
⏱️
Labor Added Sep 18, 2:51 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 264.0 business days
⏱️
Labor Added Oct 8, 3:41 PM
Type: Labor
Status: Open
Qty: 1

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:33 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02941011 Labor Open 0.75 $0.00 Sep 18, 2:51 PM
WL-03419927 Labor Open 1 $0.00 Oct 8, 3:41 PM

Details