Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264103 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Present

🟡 At Risk

PSM

SLA Clock

Last business day of April 2025 · Target: Apr 30, 2025

⚠ 322 biz days overdue

Active: 336 biz days

▶ Clock Running

Status: Created

Apr 10 → Apr 11, 2025

1 business day (counted)

Running total: 1 of ? biz days used

335d

▶ Clock Running

Status: Assigned

Apr 11 → Aug 15, 2026

335 business days (counted)

Running total: 336 of ? biz days used

Created: Apr 10, 2025 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Apr 10 → Apr 11	Created	▶ Running	1	1
Apr 11 → Aug 15	Assigned	▶ Running	335	336

Coordinators 1.6d

⚠ Overdue

Coordinators
1.6 days
Over SLA

Created: Apr 10, 2025 Due: Apr 30, 2025 (472 days overdue)

📅

336.6 days Total Age

⏱️

1.6d in Ready for Scheduling Longest Stage

🔄

1 transitions Status Changes

⚠️

0.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

On Track

Assigned • 491 days old

🚨

Primary Delay 1.6 days stuck in "Ready for Scheduling"

⏱️

Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pm search yd 09/18                    

⚠️ Problem Description

                        Preventive Maintenance                    

Timeline

📋

Work Order Created Apr 10, 3:33 PM

Work Order: WO-01264103

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Apr 11, 8:56 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 17h 22m

🚨 111.0 business days

⏱️

Labor Added Sep 18, 2:51 PM

Type: Labor

Status: Open

Qty: 0.75

Bottlenecks

Ready for Scheduling

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Assigned

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Joe Evans

Scheduled

N/A

Created

Apr 10, 3:33 PM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02941011	Labor	Open	0.75	$0.00	Sep 18, 2:51 PM