Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264139 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Dec 2, 2025

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Dec 2)
✗ SLA Missed (216d late)
Coordinators 169.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
169.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Apr 10, 2025 Due: May 31, 2025 Completed: Dec 2, 2025 (184 days late)
📅
168.6 days Total Age
⏱️
168.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
168.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 18, 2025
Visit 2 Dec 2, 2025

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 168.0 days stuck in "Assigned"
⏱️
Total Delay 168.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
168.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm search yd 09/18 PM COMPLETED 12-2
🔍 Technician Findings
PM DUE
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
Work Order Created Apr 10, 3:33 PM
Work Order: WO-01264139
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 115.0 business days
⏱️
Labor Added Sep 18, 3:12 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 54.0 business days
🔧
▶
2 Status: Tech On Site Dec 2, 3:01 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.48333333333333
✔️
Status: Completed by Joe Evans Dec 2, 3:11 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 11:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 44m
📨
▶
2 Status: Invoice Pending Dec 3, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248061

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 168.0 business days (threshold: 4.0 business hours)
Exceeded by 167.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:33 PM
Invoice #
SM-248061

Work Details (3)

Name Type Status Qty Amount Date
WL-02941039 Labor Open 0.75 $0.00 Sep 18, 3:12 PM
WL-03023761 Labor Open 0.48333333333333 $0.00 Dec 2, 3:06 PM
WL-03023762 Labor Open 0.48333333333333 $0.00 Dec 2, 3:06 PM

Details