Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264177 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Jan 9, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jul 21)
✗ SLA Missed (82d late)
Holding 124.0d (excluded)
Coordinators 73.6d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
124.0 days
Coordinators
73.6 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 9, 2026 (253 days late)
📅
196.6 days Total Age
⏱️
124.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
72.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 124.0 days stuck in "On Hold"
⏱️
Total Delay 72.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
72.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
On Hold
124.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.9.26 hshaw, per GE portal contract was expiret on 8.31.25

Stretcher is in warehouse. Need knee gatch crank. Needs push handle covers.

🔧 Work Performed
Located unit in storage. PM not completed. Unit retired
🔍 Technician Findings
Broken/In storage
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264177
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 72.0 business days
⏱️
▶
3 Labor Added Jul 21, 1:37 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 101d 4h, 0m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
⏸️
Status: On Hold by Hannah Shaw Jul 22, 11:37 AM
From: Closed
To: On Hold
Duration in Previous: 21h 57m
🚨 124.0 business days
✔️
Status: Completed by Joe Evans Jan 9, 11:17 AM
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 171d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 1:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 13m
📨
▶
3 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250929

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250929

Work Details (1)

Name Type Status Qty Amount Date
WL-02872690 Labor Open 0.5 $0.00 Jul 21, 1:37 PM

Details