Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264195 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Jan 6, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 6)
✗ SLA Missed (251d late)
Coordinators 194.6d
Billing 0.4d
✗ SLA Missed
Coordinators
194.6 days
Over SLA
Billing
0.4 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 6, 2026 (250 days late)
📅
193.6 days Total Age
⏱️
193.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
193.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 193.0 days stuck in "Assigned"
⏱️
Total Delay 193.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
193.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264195
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 193.0 business days
⏱️
▶
2 2x Labor Added Jan 6, 1:45 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 270d 5h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 12:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 57m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 55m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250715

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 193.0 business days (threshold: 4.0 business hours)
Exceeded by 192.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250715

Work Details (2)

Name Type Status Qty Amount Date
WL-03054854 Labor Open 0.5 $0.00 Jan 6, 1:45 PM
WL-03054855 Labor Open 0.5 $0.00 Jan 6, 1:45 PM

Details