Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264201 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Jan 9, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (May 7)
✗ SLA Missed (6d late)
Holding 177.7d (excluded)
Coordinators 19.8d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
177.7 days
Coordinators
19.8 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 9, 2026 (253 days late)
📅
196.6 days Total Age
⏱️
177.7d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 177.7 days stuck in "On Hold"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
18.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
On Hold
177.7d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.9.26 hshaw - per GE portal unit was inactive on 4/30.25

5/7 BAlexander

Placing on hold for removal process

🔧 Work Performed
BED REMOVED FROM SERVICE 5/2/25
🔍 Technician Findings
BED RETIRED
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264201
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 18.0 business days
⏱️
▶
3 Labor Added May 6, 9:43 PM
Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 25d 12h
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏸️
Status: On Hold by Brooke Alexander May 7, 2:15 PM
From: Closed
To: On Hold
Duration in Previous: 16h 29m
🚨 178.0 business days
✔️
Status: Completed by Joe Evans Jan 9, 11:16 AM
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 246d 22h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 25m
📨
▶
3 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250929

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 18.2 business days (threshold: 4.0 business hours)
Exceeded by 17.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250929

Work Details (1)

Name Type Status Qty Amount Date
WL-02783787 Labor Open 0.16666666666667 $0.00 May 6, 9:43 PM

Details