Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264298 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Dec 15, 2025

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Dec 15)
✗ SLA Missed (229d late)
Coordinators 178.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
178.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 15, 2025 (228 days late)
📅
177.6 days Total Age
⏱️
177.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
177.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 5, 2025
Visit 2 Dec 15, 2025

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 177.0 days stuck in "Assigned"
⏱️
Total Delay 177.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
177.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 JJ: Asset removed from National Contract, Close WO and process

🔧 Work Performed
Device Retired
🔍 Technician Findings
Device Retired
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264298
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 24m
🚨 171.0 business days
⏱️
Labor Added Dec 5, 4:09 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
▶
3 2x Labor Added Dec 15, 10:20 AM
2x Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 248d 2h
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joe Evans Dec 15, 10:29 AM
From: Completed
To: Closed
Duration in Previous: 5m
📄
▶
2 Status: Ready to Bill Dec 15, 11:05 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 6.0 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249110

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 177.0 business days (threshold: 4.0 business hours)
Exceeded by 176.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-249110

Work Details (3)

Name Type Status Qty Amount Date
WL-03028390 Labor Open 1 $0.00 Dec 5, 4:09 PM
WL-03037763 Labor Open 0.66666666666667 $0.00 Dec 15, 10:20 AM
WL-03037764 Labor Open 0.25 $0.00 Dec 15, 10:20 AM

Details