Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264340 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 7, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed (252d late)
Coordinators 195.6d
Billing 0.1d
✗ SLA Missed
Coordinators
195.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 7, 2026 (251 days late)
📅
194.6 days Total Age
⏱️
194.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
194.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 5, 2025
Visit 2 Jan 7, 2026

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 194.0 days stuck in "Assigned"
⏱️
Total Delay 194.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
194.0d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.5.25 CNL 01.07.26 PM service 0.06 ohms 093-178uA
🔍 Technician Findings
0.06 ohms 093-178uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264340
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 24m
🚨 171.0 business days
⏱️
Labor Added Dec 5, 4:13 PM
Type: Labor
Status: Open
Qty: 1
🚨 24.0 business days
⏱️
▶
2 Labor Added Jan 7, 5:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 271d 9h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 8, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 21m
📨
▶
2 Status: Invoice Pending Jan 8, 1:13 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 12, 8:40 AM
Invoice Number: SM-250802

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 194.0 business days (threshold: 4.0 business hours)
Exceeded by 193.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250802

Work Details (2)

Name Type Status Qty Amount Date
WL-03028405 Labor Open 1 $0.00 Dec 5, 4:13 PM
WL-03056704 Labor Open 1 $0.00 Jan 7, 5:51 PM

Details