Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264363 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 26, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 26)
✗ SLA Missed (271d late)
Coordinators 208.6d
Billing 0.1d
✗ SLA Missed
Coordinators
208.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2026 Completed: Jan 26, 2026 (94 days early)
📅
207.6 days Total Age
⏱️
207.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
207.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 5, 2025
Visit 2 Jan 26, 2026

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 207.0 days stuck in "Assigned"
⏱️
Total Delay 207.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
207.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.5.25 CNL 01.26.26 PM service 0.06 ohms 000-001uA
🔍 Technician Findings
0.06 ohms 000-001uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264363
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 171.0 business days
⏱️
5x Labor Added Dec 5, 4:21 PM
Type: Labor, Expenses
Status: Open
Qty: 1
🚨 37.0 business days
⏱️
▶
2 Labor Added Jan 26, 3:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 290d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 23m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 2:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 37m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 31, 9:06 AM
Invoice Number: SM-252349

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 207.0 business days (threshold: 4.0 business hours)
Exceeded by 206.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-252349

Work Details (6)

Name Type Status Qty Amount Date
WL-03028437 Labor Open 1 $0.00 Dec 5, 4:21 PM
WL-03028438 Labor Open 1 $0.00 Dec 5, 4:21 PM
WL-03028439 Expenses Open 1 $0.00 Dec 5, 4:21 PM
WL-03028440 Expenses Open 1 $0.00 Dec 5, 4:21 PM
WL-03028441 Expenses Open 1 $0.00 Dec 5, 4:21 PM
WL-03079173 Labor Open 1 $0.00 Jan 26, 3:03 PM

Details