Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264379 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 30, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 30)
✗ SLA Missed (275d late)
Coordinators 212.6d
Billing 0.3d
✗ SLA Missed
Coordinators
212.6 days
Over SLA
Billing
0.3 days
Created: Apr 10, 2025 Due: Apr 30, 2026 Completed: Jan 30, 2026 (90 days early)
📅
211.6 days Total Age
⏱️
211.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
211.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 19, 2025
Visit 2 Dec 24, 2025
Visit 3 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 211.0 days stuck in "Assigned"
⏱️
Total Delay 211.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
211.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.19.25 CNL 12.24.25 CNL 01.30.26 PM Service 0.11 ohms 088-176uA
🔍 Technician Findings
0.11 ohms 088-176uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264379
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 116.0 business days
⏱️
Labor Added Sep 19, 11:30 AM
Type: Labor
Status: Open
Qty: 1
🚨 71.0 business days
⏱️
Labor Added Dec 28, 9:16 PM
Type: Labor
Status: Open
Qty: 1
🚨 25.0 business days
⏱️
▶
2 Labor Added Jan 30, 12:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 294d 4h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 1:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 2, 3:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 211.0 business days (threshold: 4.0 business hours)
Exceeded by 210.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-252825

Work Details (3)

Name Type Status Qty Amount Date
WL-02942297 Labor Open 1 $0.00 Sep 19, 11:30 AM
WL-03048578 Labor Open 1 $0.00 Dec 28, 9:16 PM
WL-03085118 Labor Open 1.25 $0.00 Jan 30, 12:52 PM

Details