Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264380 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Dec 30, 2025

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Dec 30)
✗ SLA Missed (244d late)
Coordinators 189.6d
Billing 2.3d
✗ SLA Missed
Coordinators
189.6 days
Over SLA
Billing
2.3 days
Over SLA
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 30, 2025 (243 days late)
📅
188.6 days Total Age
⏱️
188.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
189.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 19, 2025
Visit 2 Dec 24, 2025
Visit 3 Dec 30, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 188.0 days stuck in "Assigned"
⏱️
Total Delay 189.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
188.0d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.17.25 CNL 12.24.25 CNL 12.30.25 CNL 0.06 ohms 094-178mA
🔍 Technician Findings
0.06 ohms 094-178mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264380
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 116.0 business days
⏱️
Labor Added Sep 19, 11:32 AM
Type: Labor
Status: Open
Qty: 1
🚨 71.0 business days
⏱️
Labor Added Dec 28, 9:18 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 30, 5:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 263d 9h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 14m
⏳ 2.9 business days
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Jan 2, 12:13 PM
Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 188.0 business days (threshold: 4.0 business hours)
Exceeded by 187.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250377

Work Details (3)

Name Type Status Qty Amount Date
WL-02942298 Labor Open 1 $0.00 Sep 19, 11:32 AM
WL-03048579 Labor Open 1 $0.00 Dec 28, 9:18 PM
WL-03050251 Labor Open 1 $0.00 Dec 30, 5:40 PM

Details