Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264382 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 5, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 5)
✗ SLA Missed (250d late)
Coordinators 193.6d
Billing 0.0d
✗ SLA Missed
Coordinators
193.6 days
Over SLA
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 5, 2026 (249 days late)
📅
192.6 days Total Age
⏱️
192.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
192.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 19, 2025
Visit 2 Dec 24, 2025
Visit 3 Jan 5, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 192.0 days stuck in "Assigned"
⏱️
Total Delay 192.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
192.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.9.25 CNL 12.24.25 CNL 01.05.26 PM Service 0.06 ohms 087-174uA
🔍 Technician Findings
0.06 ohms 087-174uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264382
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Apr 11, 8:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Joe Evans
🚨 116.0 business days
⏱️
Labor Added Sep 19, 11:34 AM
Type: Labor
Status: Open
Qty: 1
🚨 71.0 business days
⏱️
Labor Added Dec 28, 9:20 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Jan 5, 6:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 269d 10h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 6, 2:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 39m
📨
Status: Invoice Pending by Hannah Shaw Jan 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9m
💰
Status: Invoiced by Hannah Shaw Jan 6, 2:31 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⚠️ 5.0 business days
🧾
Invoice Created Jan 12, 8:40 AM
Invoice Number: SM-250594

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 192.0 business days (threshold: 4.0 business hours)
Exceeded by 191.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250594

Work Details (4)

Name Type Status Qty Amount Date
WL-02942300 Labor Open 1 $0.00 Sep 19, 11:34 AM
WL-03048583 Labor Open 1 $0.00 Dec 28, 9:20 PM
WL-03054103 Labor Open 1 $0.00 Jan 5, 6:35 PM
WL-03054104 Labor Open 1 $0.00 Jan 5, 6:35 PM

Details