Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264387 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Dec 23, 2025

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Dec 24)
✗ SLA Missed (237d late)
Coordinators 184.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
184.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 24, 2025 (237 days late)
📅
183.6 days Total Age
⏱️
183.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
183.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 19, 2025
Visit 2 Dec 23, 2025

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 183.0 days stuck in "Assigned"
⏱️
Total Delay 183.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
183.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.19.25 CNL 12.23.25 PM 0.06 ohms 087-172mA
🔍 Technician Findings
0.06 ohms 087-172mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264387
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 181.0 business days
⏱️
Labor Added Dec 20, 2:01 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 Labor Added Dec 23, 7:11 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 256d 11h
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 59m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
⚠️ 8.0 business days
🧾
Invoice Created Jan 2, 10:52 AM
Invoice Number: SM-249908

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 183.0 business days (threshold: 4.0 business hours)
Exceeded by 182.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-249908

Work Details (2)

Name Type Status Qty Amount Date
WL-03044479 Labor Open 1 $0.00 Dec 20, 2:01 PM
WL-03046775 Labor Open 1.5 $0.00 Dec 23, 7:11 PM

Details