Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264389 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 8, 2026

✅ Completed
PSM Last business day of April 2025
Target: Apr 30, 2025
🕐 Clock stopped: Completed (Jan 8)
✗ SLA Missed (253d late)
Coordinators 196.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
196.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 8, 2026 (252 days late)
📅
195.6 days Total Age
⏱️
195.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
195.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 195.0 days stuck in "Assigned"
⏱️
Total Delay 195.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
195.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
per GE - PM due in Jan
🔧 Work Performed
0.05 ohms 085-179uA
🔍 Technician Findings
0.05 ohms 085-179uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264389
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 194.0 business days
⏱️
Labor Added Jan 7, 5:42 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 8, 9:25 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Jan 8, 1:09 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 12, 8:40 AM
Invoice Number: SM-250802

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 195.0 business days (threshold: 4.0 business hours)
Exceeded by 194.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250802

Work Details (1)

Name Type Status Qty Amount Date
WL-03056698 Labor Open 1 $0.00 Jan 7, 5:42 PM

Details