Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265090 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 1111 Marcus Ave, New Hyde Park NY, 11040

Apr 11, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 31 biz days
Paused: 179 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 17, 2026
179 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Feb 17 Ready for Release ⏸ Paused 179 —
Feb 17 → Feb 17 Assigned ▶ Running 0 31
Feb 17 → Feb 17 Scheduled ▶ Running 0 31
Dispatch 0.0d
Holding 179.5d (excluded)
Coordinators 31.4d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
179.5 days
Coordinators
31.4 days
Over SLA
Billing
2.0 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
210.4 days Total Age
⏱️
179.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 489 days old
🚨
Primary Delay 179.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
179.5d
Scheduled
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold -Device has not been located at all since 2021 attached last years EL

10/29/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 87866405 - SN B2VQPL
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265090
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 180.0 business days
👷
▶
5 Technician Assigned Feb 17, 10:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 265d 19h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T05:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 8:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 19h 6m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 17, 12:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03108471 Labor Open 0.016666666666667 $38.00 Feb 17, 10:22 AM

Details