Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265119 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiovascular Associates of the Delaware Valley — 243 Hurffville Crosskeys Rd Ste 101, Sewell NJ, 08080

Apr 11, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Jan 14)
⏸ 174d excluded (parts wait + holding)
✓ SLA Met (75d early)
Dispatch 0.0d
Holding 125.5d (excluded)
Coordinators 73.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
125.5 days
Coordinators
73.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Jan 14, 2026 (75 days early)
📅
197.6 days Total Age
⏱️
125.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
71.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 125.5 days stuck in "Ready for Release"
⏱️
Total Delay 71.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.4d / 1.0d SLA
Ready for Release
125.5d
Scheduled
41.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 Mklose, rcvd confirmation email from Danielle, Jason Feb 10 @10am

11/10/2025 Mklose sent 1st attempt email to dfoster@hearthousenj.com. Offered Feb 10, 10am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5C Ultrasound System - IP 69055927 - SN US516C0772
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265119
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 32.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 126.0 business days
📅
▶
4 Status: Ready for Scheduling Nov 18, 9:11 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GzKAcQAN, Jason Yenser
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-10T15:00:00.000+0000
🚨 41.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 13, 11:42 AM
Scheduled For: 2026-01-13T15:00:00.000+0000
⏱️
4x Labor Added Jan 13, 12:35 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 87, 23
⏱️
Labor Added Jan 13, 2:26 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Jason Yenser Jan 13, 8:07 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 10h, 0m
⏳ 2.5 business days
⏱️
Labor Added Jan 15, 10:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 10:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 2m
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 41.1 business days (threshold: 2.0 business days)
Exceeded by 39.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 13, 10:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03063095 Labor Open 3 $0.00 Jan 13, 12:35 PM
WL-03063096 Labor Open 1.5 $275.00 Jan 13, 12:35 PM
WL-03063097 Travel Open 87 $0.00 Jan 13, 12:35 PM
WL-03063098 Travel Open 23 $0.00 Jan 13, 12:35 PM
WL-03063290 Labor Open 0.5 $0.00 Jan 13, 2:26 PM
WL-03065953 Labor Open 0.016666666666667 $38.00 Jan 15, 10:16 AM

Details