Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265145 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Memorial Medical Center — 4700 WATERS AVE, Savannah GA, 31404

Apr 11, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 162d excluded (parts wait + holding)
✓ SLA Met (84d early)
Dispatch 0.0d
Holding 117.5d (excluded)
Coordinators 99.1d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
117.5 days
Coordinators
99.1 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
214.8 days Total Age
⏱️
117.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
97.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 117.5 days stuck in "Ready for Release"
⏱️
Total Delay 97.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.4d / 1.0d SLA
Ready for Release
117.5d
Scheduled
66.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin rcvd email from Kara Bissen "The best days for us are Thursdays or Fridays. We could do November 3, November 4, November 6, November 7, December 1 or 2. Let me know if any of those days work, or if you have any other suggestions. " replied advising devices are due in Feb FSE onsite 02/05-02/06 for devices
🔧 Work Performed
While onsite, performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 89426435 - SN US221B1388
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265145
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 32.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 118.0 business days
👷
▶
3 Technician Assigned Nov 6, 12:24 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 162d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-05T17:00:00.000+0000
🚨 10.0 business days
👷
Technician Assigned by Erin Martin Nov 19, 10:43 AM
Technician: Bruce Ballard
🚨 56.0 business days
🆕
▶
4 Status: Entered Feb 4, 11:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: a0hF00000048QIHIA2, Patricia Gordon
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-04T06:00:00.000+0000, 2026-02-04T00:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-04T14:00:00.000+0000
💵
Expenses Added Feb 4, 12:19 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Patricia Gordon Feb 5, 9:48 AM
Scheduled For: 2026-02-04T17:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez Feb 5, 11:21 AM
Scheduled For: 2026-02-05T17:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Feb 5, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
✔️
Status: Completed by Patricia Gordon Feb 5, 3:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
⏱️
▶
2 Labor Added Feb 5, 8:49 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Patricia Gordon Feb 5, 9:34 PM
From: Completed
To: Closed
Duration in Previous: 6h 22m
⏳ 4.3 business days
⏱️
▶
2 Labor Added Feb 11, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 64.8 business days (threshold: 2.0 business days)
Exceeded by 62.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 5, 12:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03091159 Expenses Open 1 $0.00 Feb 4, 12:19 PM
WL-03094254 Labor Open 0.25 $0.00 Feb 5, 8:49 PM
WL-03094258 Labor Open 1.5 $275.00 Feb 5, 8:53 PM
WL-03100618 Labor Open 0.016666666666667 $38.00 Feb 11, 9:11 AM

Details