Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265146 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Memorial Medical Center — 4700 WATERS AVE, Savannah GA, 31404

Apr 11, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 6)
⏸ 162d excluded (parts wait + holding)
✓ SLA Met (83d early)
Dispatch 0.0d
Holding 117.5d (excluded)
Coordinators 99.2d
Field Work 3.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
117.5 days
Coordinators
99.2 days
Over SLA
Field Work
3.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Feb 10, 2026 (79 days early)
📅
217.4 days Total Age
⏱️
117.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
98.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 4, 2026
Visit 2 Feb 5, 2026
Visit 3 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 117.5 days stuck in "Ready for Release"
⏱️
Total Delay 98.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.4d / 1.0d SLA
Ready for Release
117.5d
Scheduled
66.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
3.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin rcvd email from Kara Bissen "The best days for us are Thursdays or Fridays. We could do November 3, November 4, November 6, November 7, December 1 or 2. Let me know if any of those days work, or if you have any other suggestions. " replied advising devices are due in Feb FSE onsite 02/05-02/06 for devices
🔧 Work Performed
2/4 - Travel to Savannah, GA 2/5 - while onsite, performed ULS PM and T&V per instruction successfully. Travel from site. 2/6 - Travel from Savannah to Novant Health - Charlotte
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 89426436 - SN US221B1387
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265146
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 32.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 118.0 business days
👷
▶
3 Technician Assigned Nov 6, 12:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-05T17:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 162d 21h
📅
Dispatch Scheduled by Erin Martin Nov 6, 1:07 PM
Scheduled For: 2026-02-05T19:00:00.000+0000
🚨 10.0 business days
👷
Technician Assigned by Erin Martin Nov 19, 10:44 AM
Technician: Bruce Ballard
🚨 56.0 business days
🆕
Status: Entered by Brandi Rodriguez Feb 4, 11:45 AM
From: Scheduled
To: Entered
Duration in Previous: 89d 23h
👷
▶
3 Technician Assigned Feb 4, 11:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-04T06:00:00.000+0000, 2026-02-04T00:00:00.000+0000, 2026-02-04T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 5m
📅
Dispatch Scheduled by Brandi Rodriguez Feb 5, 11:17 AM
Scheduled For: 2026-02-05T18:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Feb 5, 3:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
✔️
Status: Completed by Patricia Gordon Feb 5, 5:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 8m
🗓️
Status: Scheduled by Patricia Gordon Feb 5, 8:59 PM
From: Completed
To: Scheduled
Duration in Previous: 3h 31m
⏱️
8x Labor Added Feb 5, 9:04 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 0.5, 11
✔️
Status: Completed by Patricia Gordon Feb 5, 9:34 PM
From: Scheduled
To: Completed
Duration in Previous: 35m
⏱️
2x Labor Added Feb 5, 9:41 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 271
⏳ 1.3 business days
⏱️
2x Labor Added Feb 7, 7:40 AM
Type: Labor, Travel
Status: Open
Qty: 4.5, 257
⏳ 2.0 business days
🏁
Status: Closed by Patricia Gordon Feb 10, 8:05 AM
From: Completed
To: Closed
Duration in Previous: 4d 10h
⏳ 3.0 business days
⏱️
Labor Added Feb 12, 9:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 22m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 64.8 business days (threshold: 2.0 business days)
Exceeded by 62.8 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 5, 1:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03094316 Labor Open 1.5 $275.00 Feb 5, 9:04 PM
WL-03094317 Labor Open 0.5 $0.00 Feb 5, 9:04 PM
WL-03094318 Expenses Open 1 $0.00 Feb 5, 9:04 PM
WL-03094319 Expenses Open 1 $0.00 Feb 5, 9:04 PM
WL-03094320 Expenses Open 1 $0.00 Feb 5, 9:04 PM
WL-03094321 Expenses Open 1 $0.00 Feb 5, 9:04 PM
WL-03094322 Expenses Open 1 $0.00 Feb 5, 9:04 PM
WL-03094323 Travel Open 11 $0.00 Feb 5, 9:04 PM
WL-03094383 Labor Open 4.75 $0.00 Feb 5, 9:41 PM
WL-03094384 Travel Open 271 $0.00 Feb 5, 9:41 PM
WL-03096513 Labor Open 4.5 $0.00 Feb 7, 7:40 AM
WL-03096514 Travel Open 257 $0.00 Feb 7, 7:40 AM
WL-03102618 Labor Open 0.016666666666667 $38.00 Feb 12, 9:20 AM

Details