📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655
Apr 11, 2025 → Feb 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (30 biz days early)
Active: 88 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 4, 2026
50 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 16, 2026
7 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 11, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 11 → Apr 11
Created
▶ Running
0
0
Apr 11 → May 27
Ready for Scheduling
▶ Running
31
31
May 27 → Nov 19
Ready for Release
⏸ Paused
121
—
Nov 19 → Feb 4
Scheduled
▶ Running
50
81
Feb 4 → Feb 4
Entered
▶ Running
0
81
Feb 4 → Feb 16
Ready for Scheduling
▶ Running
7
88
Feb 16 → Feb 16
Scheduled
▶ Running
0
88
Feb 16 → Feb 16
Tech On Site
▶ Running
0
88
Dispatch0.0d
Holding121.5d (excluded)
Coordinators90.4d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
121.5 days
Coordinators
90.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025
Due: Mar 30, 2026
Completed: Feb 16, 2026 (42 days early)
📅
209.4 daysTotal Age
⏱️
121.5d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
87.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 489 days old
🚨
Primary Delay121.5 days stuck in "Ready for Release"
⏱️
Total Delay87.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.4d / 1.0d SLA
Ready for Release
121.5d
Scheduled
51.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/16/2026 mklose, April adv device was found. dispatch for today
02/03/2026Anuovo went to the location. The device was not where is was suppose to be. we looked all over. he will texted me when he finds it
11/19/2025 Rbailey - Rcvd call from 508.688.9742 Spoke with Jean who confirmed April come onsite Feb 3 @9. Sending Email and Advising Planner
11/18/2025 Rbailey - Called 508.688.9742 Spoke with Jean. He said he never saw email. We confirmed the email Address and it was correct. Resending for visibility. He will check and get back with us
11/10/2025 Rbailey - Called 508.688.9742 as earlier email they were unable to locate. Spoke with Jean (Shjawn) Assobmo. He said to send email as they may have located this time. Proposing April come onsite Feb 3 @9am
jean.assobmo@intelashealth.com
thomas.lamarche@intelashealth.com
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
Sparq Ultrasound System - IP 91412504 - SN US32111666
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Feb 24, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📞
Call
Completed Nov 19, 2025
11/19/2025 Rbailey - Rcvd call from 508.688.9742 Spoke with Jean who confirmed April come onsite Feb 3 @9. Sending Email and Advising Planner
📞
Call
Completed Nov 18, 2025
11/18/2025 Rbailey - Called 508.688.9742 Spoke with Jean. He said he never saw email. We confirmed the email Address and it was correct. Resending for visibility. He will check and get back with us
📞
Call
Completed Nov 10, 2025
11/10/2025 Rbailey - Called 508.688.9742 as earlier email they were unable to locate. Spoke with Jean (Shjawn) Assobmo. He said to send email as they may have located this time. Proposing April come onsite Feb 3 @9am
jean.assobmo@intelashealth.com
thomas.lamarche@intelashealth.com
📅
WO-01265149 - Preventive Maintenance - Ultrasound - Worcester - UMASS Memorial Medical Center
Feb 16, 2026 10:00am – 12:00pm
Work Order: WO-01265149
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12482055
Location: UMASS Memorial Medical Center
Address: 55 Lake Ave N, Worcester, MA 01655
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US32111666
Contact Name: Jean Assobmo
Contact Phone: 713-790-1234
C
Timeline
📋
Work Order Created Apr 11, 4:24 PM
Work Order:WO-01265149
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 11, 4:40 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:15m
🚨31.9 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:10 PM