Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265159 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center - Winter Park — 147 Moray Lane, Winter Park FL, 32792

Apr 11, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 10)
⏸ 161d excluded (parts wait + holding)
✓ SLA Met (48d early)
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 101.4d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
101.4 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 10, 2026 (48 days early)
📅
216.7 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
100.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 100.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.4d / 1.0d SLA
Ready for Release
116.5d
Assigned
0.0d / 0.5d SLA
Scheduled
69.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 Cever received email from Kristin Schimbeno <kschimbeno@wcorlando.com> confirming Feb 9th at 11:30-1- device in room 2

11/05/2025 Cever sent email to Kristin Schimbeno <kschimbeno@wcorlando.com> with date options

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 95546629 - SN USD21E1675
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265159
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 32.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 117.0 business days
👷
▶
2 Technician Assigned Nov 5, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 161d 18h
🗓️
▶
2 Status: Scheduled Nov 5, 10:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-09T16:30:00.000+0000
🚨 69.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 9, 11:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 96d 1h
⏱️
▶
2 4x Labor Added Feb 9, 8:35 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 38m, 0m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Feb 12, 8:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 9, 11:30 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03098470 Labor Open 3 $0.00 Feb 9, 8:35 PM
WL-03098471 Labor Open 1.5 $275.00 Feb 9, 8:35 PM
WL-03098472 Labor Open 1.5 $0.00 Feb 9, 8:35 PM
WL-03098473 Travel Open 130 $0.00 Feb 9, 8:35 PM
WL-03102554 Labor Open 0.016666666666667 $38.00 Feb 12, 8:40 AM

Details