Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265183 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex East Hampton Family Medicine — 42 E High St Suite 205, East Hampton CT, 06424

Apr 11, 2025 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 222d excluded (parts wait + holding)
✓ SLA Met (70d early)
Dispatch 0.0d
Holding 159.5d (excluded)
Coordinators 66.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
159.5 days
Coordinators
66.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
224.4 days Total Age
⏱️
159.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
64.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 159.5 days stuck in "Ready for Release"
⏱️
Total Delay 64.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
66.4d / 1.0d SLA
Ready for Release
159.5d
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose emailed Nathan EL to sign. 02/02/2026 mklose emailed Nathan all devices for update 01/26/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.  nathan.renouf@midhosp.org andy.dellavalle@midhosp.org
🔧 Work Performed
Exception Letter
⚠️ Problem Description
Sparq Ultrasound System - IP 96216694 - SN US22211829
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265183
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 32.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 160.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jan 5, 8:56 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 222d 17h
🚨 34.0 business days
👷
▶
4 Status: Assigned Feb 19, 2:43 PM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Megan Klose
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 3:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 53m

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Ready for Scheduling
Duration: 34.0 business days (threshold: 1.0 business days)
Exceeded by 33.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03112221 Labor Open 0.016666666666667 $38.00 Feb 19, 2:45 PM

Details