📍 University Medical Associates of — 1600 Midtown Ave, Mount Pleasant SC, 29464
Apr 11, 2025 → Feb 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 34 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 11, 2026
176 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Apr 11, 2025Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 11 → Apr 11
Created
▶ Running
0
0
Apr 11 → May 27
Ready for Scheduling
▶ Running
31
31
May 27 → Feb 11
Ready for Release
⏸ Paused
176
—
Feb 11 → Feb 16
Ready for Scheduling
▶ Running
2
33
Feb 16 → Feb 17
Scheduled
▶ Running
1
34
Feb 17 → Feb 17
Tech On Site
▶ Running
0
34
Dispatch0.0d
Holding176.5d (excluded)
Coordinators35.3d
Field Work0.7d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
176.5 days
Coordinators
35.3 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Apr 11, 2025
Due: Mar 30, 2026
Completed: Feb 17, 2026 (41 days early)
📅
210.4 daysTotal Age
⏱️
176.5d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
33.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 489 days old
🚨
Primary Delay176.5 days stuck in "Ready for Release"
⏱️
Total Delay33.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
34.3d / 1.0d SLA
Ready for Release
176.5d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/10/2026 Rbailey - Rcvd email on 1/21 for these to be dispatched. Advising Planner
12/16/2025 Mklose called 843-876-8128 Francis adv email; blaketa@musc.edu; Tanya Wright
12/01/2025 Mklose Rcvd 843-791-9703, Kelly. adv these devices are at East location. 843-876-8128.
11/26/2025 Mklose called 843-985-3320 ; Reagan, adv Supervisor is out on surgery. xfer to assistant supervisor. Kelly Adams VM.
11/18/2025 Mklose called 843-532-2643; left VM for Ashley, sending email.
11/06/2025 Cever sent email to kulas@musc.edu and blaketa@musc.edu with date options
🔧Work Performed
Travel to site. get to device. Performed ULS PM and T&V per instruction successfully.
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107699896 - SN US124B1472
📞Call Description
PM - Contract - BG Required PM
📅
WO-01265219 - Preventive Maintenance - Ultrasound - Mount Pleasant - University Medical Associates of
Feb 16, 2026 7:00pm – 7:00pm
Work Order: WO-01265219
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12399665
Location: University Medical Associates of
Address: Midtown Ave 1600, Mount Pleasant, SC 29464
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US124B1472
Contact Name:
Contact Phone:
Contact Email:
Timeline
📋
Work Order Created Apr 11, 4:24 PM
Work Order:WO-01265219
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 11, 4:41 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:16m
🚨31.9 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:20 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:45d 23h
🚨177.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyFeb 11, 11:52 AM