Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265222 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Medical Associates of — 1600 Midtown Ave, Mount Pleasant SC, 29464

Apr 11, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 34 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 11, 2026
176 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Feb 11 Ready for Release ⏸ Paused 176 —
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 31
Feb 11 → Feb 17 Scheduled ▶ Running 3 34
Feb 17 → Feb 17 Tech On Site ▶ Running 0 34
Feb 17 → Feb 17 Scheduled ▶ Running 0 34
Dispatch 0.0d
Holding 176.5d (excluded)
Coordinators 35.3d
Field Work 2.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.5 days
Coordinators
35.3 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 19, 2026 (39 days early)
📅
212.4 days Total Age
⏱️
176.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 489 days old
🚨
Primary Delay 176.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.5d / 1.0d SLA
Ready for Release
176.5d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
2.2d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 Rbailey - Rcvd email on 1/21 for these to be dispatched. Advising Planner


12/16/2025 Mklose called 843-876-8128 Francis adv email; blaketa@musc.edu; Tanya Wright

12/01/2025 Mklose Rcvd 843-791-9703, Kelly. adv these devices are at East location. 843-876-8128. 

11/26/2025 Mklose called 843-985-3320 ; Reagan, adv Supervisor is out on surgery. xfer to assistant supervisor. Kelly Adams VM. 

11/18/2025 Mklose called 843-532-2643; left VM for Ashley, sending email.

11/06/2025 Cever sent email to kulas@musc.edu and blaketa@musc.edu with date options

🔧 Work Performed
while onsite, performed ULS PM and T&V per instruction successfully. Travel from site
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107868213 - SN US224B0034
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265222
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 177.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 11, 11:52 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 259d 20h
📅
▶
3 Dispatch Scheduled Feb 11, 12:22 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 30m
⏳ 4.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 17, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
🗓️
▶
2 Status: Scheduled Feb 17, 5:17 PM
Status: Scheduled → 7x Labor Added
⏱️
7x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 0.5, 16
✔️
Status: Completed by Patricia Gordon Feb 17, 5:22 PM
From: Scheduled
To: Completed
Duration in Previous: 5m
⏳ 2.8 business days
🏁
Status: Closed by Patricia Gordon Feb 19, 8:20 AM
From: Completed
To: Closed
Duration in Previous: 1d 14h
⏱️
Labor Added Feb 19, 11:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 58m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 13m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 17, 10:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03109113 Labor Open 1.5 $275.00 Feb 17, 5:22 PM
WL-03109114 Labor Open 0.5 $0.00 Feb 17, 5:22 PM
WL-03109115 Expenses Open 1 $0.00 Feb 17, 5:22 PM
WL-03109116 Expenses Open 1 $0.00 Feb 17, 5:22 PM
WL-03109117 Expenses Open 1 $0.00 Feb 17, 5:22 PM
WL-03109118 Expenses Open 1 $0.00 Feb 17, 5:22 PM
WL-03109119 Travel Open 16 $0.00 Feb 17, 5:22 PM
WL-03111921 Labor Open 0.016666666666667 $38.00 Feb 19, 11:09 AM

Details