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← WO Overview

WO-01265315 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Apr 14, 2025 → Nov 20, 2025

✅ Completed
P5 5 business days from creation
Target: Apr 21, 2025
🕐 Clock stopped: Completed (Nov 21)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed (199d late)
Dispatch 0.0d
Material Management 10.8d
Coordinators 152.6d
Billing 1.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.8 days
Over SLA
Coordinators
152.6 days
Over SLA
Billing
1.8 days
Created: Apr 14, 2025 Due: Apr 21, 2025 Completed: Nov 21, 2025 (213 days late)
📅
159.2 days Total Age
⏱️
113.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
151.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits (2 reschedules)
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 30, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Oct 8, 2025
Visit 5 Oct 9, 2025
Visit 6 Oct 30, 2025
Visit 7 Nov 20, 2025

AI Analysis

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Completed with significant delays
Invoiced • 395 days old
🚨
Primary Delay 113.0 days stuck in "Assigned"
⏱️
Total Delay 151.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
113.0d / 0.5d SLA
Awaiting Parts
10.8d / 3.0d SLA
Reschedule
26.4d / 2.0d SLA
Scheduled
12.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
1.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.21.25 hshaw - moved Wo to BR, PO short for $301.17 due to Labor more than estimate. Chat JJohnson.

11-20-25- I removed old hydraulic manifold and replaced it with a new one sent. I tested all functions and placed back into service. I hose assembly did not need replaced.

10/30-Unable to get blocks from parts or another tech. Attempted to use jacks and other various parts to secure bed not to fall. GE (Heather) aided with removal. After much observation, some accessories to part are not consistent with part on unit but part number is correct (notes). GE said not comfortable with safety of bed with jack. Want's to continue repair when return for another repair on site. States it will need more than one tech.

9/17 CC

PO4010496943HTM


Parts Ordered



9/16

Trying to find status of PO for repair & locate

🔧 Work Performed
11-20-25- I removed old hydraulic manifold and replaced it with a new one sent. I tested all functions and placed back into service. I hose assembly did not need replaced. 10/30-Unable to get blocks from parts or another tech. Attempted to use jacks and other various parts to secure bed not to fall. GE (Heather) aided with removal. After much observation, some accessories to part are not consistent with part on unit but part number is correct (notes). GE said not comfortable with safety of bed with jack. Want's to continue repair when return for another repair on site. States it will need more than one tech. 10-8 & 10-9 coordinated with site, had to work with Hil Roam for some issues. Performed as much as what tech could solo & without blocks that were @ site but not able to find currently. 10-8 9-17 Coordinated w/ Heather Located, evaluated, found delivered PO & ordered part. 04-30-25- I cleaned up tray but could not see any place it was leaking from. Will let it sit to see if it is still leaking. may need a new manifold. Will need a PO if manifold needs replaced.
🔍 Technician Findings
04-30-25- I arrived on site to troubleshoot leaking hydraulic fluid on bed. 11-20-25- I arrived on site to change out hydraulic manifold.
⚠️ Problem Description
Hydraulic leaks
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Apr 14, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Apr 14, 11:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 36m
🚨 10.0 business days
👷
Technician Assigned by Melissa Owens Apr 25, 4:46 PM
Technician: Michael Swingle
⏳ 3.9 business days
⏱️
3x Labor Added Apr 30, 10:33 AM
Type: Labor, Travel
Status: Open
Qty: 1, 6.5, 387
🚨 86.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 16, 6:31 PM
Type: Labor
Status: Open
Qty: 0.25
📦
▶
2 Parts Requested Sep 17, 1:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Carroll
From: Assigned
To: Awaiting Parts
Duration in Previous: 156d 1h
📦
Parts Requested Sep 17, 1:50 PM
Order: 00081893
Status: Closed
⏱️
Labor Added Sep 17, 2:10 PM
Type: Labor
Status: Open
Qty: 1.5
⚠️ 7.0 business days
💵
Expenses Added Sep 25, 2:45 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔩
▶
2 Parts Added Oct 1, 4:59 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 3h
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Oct 3, 8:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-10-08T12:00:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Oct 9, 12:23 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5
⏱️
Labor Added Oct 9, 6:37 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.7 business days
🔄
Status: Reschedule by Matthew Bateman Oct 13, 11:27 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 3h
🚨 13.0 business days
💵
Expenses Added Oct 29, 9:25 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 30, 8:49 PM
Type: Labor
Status: Open
Qty: 2
💵
3x Expenses Added Oct 31, 7:33 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.6 business days
👷
▶
3 Technician Assigned Nov 13, 1:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Matthew Bateman
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 31d 2h, 0m
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-11-19T14:00:00.000+0000
💵
Expenses Added Nov 13, 1:52 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Matthew Bateman Nov 13, 4:59 PM
Scheduled For: 2025-11-20T14:00:00.000+0000
⚠️ 5.9 business days
⏱️
▶
2 5x Labor Added Nov 20, 8:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
💵
Status: Billing Review by Hannah Shaw Nov 21, 12:36 PM
From: Closed
To: Billing Review
Duration in Previous: 16h 14m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 24, 4:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number: 247466

Bottlenecks

Assigned
Duration: 113.0 business days (threshold: 4.0 business hours)
Exceeded by 112.5 business days
Awaiting Parts
Duration: 10.8 business days (threshold: 3.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📦
Parts Order 00081892
Closed
📦
Parts Order 00081893
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
Nov 20, 9:00 AM
Created
Apr 14, 9:07 AM
Invoice #
247466

Work Details (21)

Name Type Status Qty Amount Date
WL-02775479 Labor Open 1 $95.00 Apr 30, 10:33 AM
WL-02775480 Labor Open 6.5 $0.00 Apr 30, 10:33 AM
WL-02775481 Travel Open 387 $0.00 Apr 30, 10:33 AM
WL-02937781 Labor Open 0.25 $0.00 Sep 16, 6:31 PM
WL-02938874 Labor Open 1.5 $142.50 Sep 17, 2:10 PM
WL-02949288 Expenses Open 1 $0.00 Sep 25, 2:45 PM
WL-02956521 Parts Open 1 $2,068.57 Oct 1, 4:59 PM
WL-02965039 Labor Open 1.5 $0.00 Oct 9, 12:23 PM
WL-02965040 Expenses Open 1 $0.00 Oct 9, 12:23 PM
WL-02965669 Labor Open 1 $0.00 Oct 9, 6:37 PM
WL-02989104 Expenses Open 1 $0.00 Oct 29, 9:25 PM
WL-02990765 Labor Open 2 $0.00 Oct 30, 8:49 PM
WL-02992530 Expenses Open 1 $0.00 Oct 31, 7:33 PM
WL-02992531 Expenses Open 1 $0.00 Oct 31, 7:33 PM
WL-02992533 Expenses Open 1 $0.00 Oct 31, 7:34 PM
WL-03006242 Expenses Open 1 $0.00 Nov 13, 1:52 PM
WL-03015529 Labor Open 0.25 $0.00 Nov 20, 8:19 PM
WL-03015530 Labor Open 8.5 $807.50 Nov 20, 8:19 PM
WL-03015531 Labor Open 0.25 $0.00 Nov 20, 8:19 PM
WL-03015532 Travel Open 5 $0.00 Nov 20, 8:19 PM
WL-03015533 Travel Open 5 $0.00 Nov 20, 8:19 PM

Details