Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01266630 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Franciscan Lafayette East — 1701 South Creasy Lane, Lafayette IN, 47905

Apr 16, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 369 biz days overdue
Active: 379 biz days
▶ Clock Running
Status: Created
Apr 16 → Apr 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
379d
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Oct 22, 2026
379 business days (counted)
Running total: 379 of ? biz days used
Created: Apr 16, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 16 → Apr 16 Created ▶ Running 0 0
Apr 16 → Apr 16 Scheduled ▶ Running 0 0
Apr 16 → Oct 22 Ready for Scheduling ▶ Running 379 379
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 16, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
379.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 554 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16/2025 1412 CM ack msg; LM w/BB, SS; 1426 SS decline; 4/17/25 1140 BB decline; 4/18/2025 1624 LM w/KE; 1736 KE decline; 4/21/2025 1353 CM LM w/Rodney re NAR

Timeline

📋
▶
3 Work Order Created Apr 16, 2:12 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 10, 12:00 PM
Created
Apr 16, 2:12 PM
Invoice #
N/A

Details