Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Apr 17 → Apr 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → May 23, 2025
24 business days (counted)
Running total: 26 of ? biz days used
⏸254d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 2, 2026
254 business days (not counted)
Created: Apr 17, 2025
Canceled: Jun 2, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 17 → Apr 17 |
Created |
▶ Running
|
0 |
0 |
| Apr 17 → Apr 17 |
Scheduled |
▶ Running
|
0 |
0 |
| Apr 17 → Apr 17 |
Tech On Site |
▶ Running
|
0 |
0 |
| Apr 17 → Apr 21 |
Entered |
▶ Running
|
2 |
2 |
| Apr 21 → May 23 |
Ready for Scheduling |
▶ Running
|
24 |
26 |
| May 23 → Jun 2 |
Ready for Release |
⏸ Paused
|
254 |
—
|
Holding
254.5d (excluded)
✗ SLA Missed
Dispatch
2.8 days
Over SLA
Holding (excluded from total)
254.5 days
Coordinators
24.6 days
Over SLA
Created: Apr 17, 2025
Due: Dec 31, 2025
Completed: Jun 2, 2026 (152 days late)
⏱️
254.5d in Ready for Release
Longest Stage
🔄
6 transitions
Status Changes
⚠️
25.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
254.5 days stuck in "Ready for Release"
⏱️
Total Delay
25.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.0d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Ready for Scheduling
24.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
04/17/2025 Cever created for USMED NJ created in error if not used when all devcies are complete the pwo/ewo will need cancelled
⚠️
Problem Description
FCO86600066
📄
Description
V60 Ventilator
📞
Call Description
FCO86600066
Timeline
📋
👷
Technician:
Bennet O Dartey
📅
Scheduled For:
2025-04-17T12:15:00.000+0000, 2025-04-17T12:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
4m
🆕
From:
Tech On Site
To:
Entered
Duration in Previous:
57m
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
4d 1h
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
32d 0h
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
375d 1h
Bottlenecks
Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 24.6 business days (threshold: 1.0 business days)
Exceeded by 23.6 business days