Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Down East Community Hospital — 11 Hospital Dr, Machias ME, 04654
Apr 22, 2025 → Jul 27, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Apr 22 → Apr 28 | Created | ▶ Running | 4 | 4 |
| Apr 28 → May 23 | Ready for Scheduling | ▶ Running | 19 | 23 |
| May 23 → May 23 | Ready for Release | ⏸ Paused | 0 | — |
| May 23 → May 27 | Ready for Scheduling | ▶ Running | 1 | 24 |
| May 27 → May 27 | Ready for Release | ⏸ Paused | 0 | — |
| May 27 → Jun 24 | Ready for Scheduling | ▶ Running | 268 | 292 |
| Jun 24 → Jul 28 | Scheduled | ▶ Running | 23 | 315 |
07/15/2026 MNewman Fady sent email to customer to follow up about ANR signature
06/29/2026 MKlose- Fady sent ANR to POC
06/24/2026 RArnold - Dispatching to Fady
06/18/2026 YEspino Will reach out to the planner to see what my next steps should be and if we can reach out to the poc .
06/10/2026 mklose emailed Fady to ask If I could reach out to POC to see if device was repaired of If he would like a quote for us to do the repair.
05/16/2026 mklose Fady said he would reach out to customer in Email
05/15/2026 ARoosa - Removed customer from email and reached out to Faddy to have him look into this.
04/22/2026: ARoosa - Called 207-255-0253, Scott Huber, Spoke with Scott and he stated that he has been waiting months for his devices to get repaired by Philips for issues that was found while our tech was on site the first visit for the gas modules and is reluctant to allow Emsar to work on devices due to this issue. I appologized for any confusion and told him I will reach out to Fady to see if he can assist in any way. Sending Scott an email with device list and recap of our conversation.
schuber@dech.org
04/09/2026 YEspino Called 207-255-0253 to speak to Scott to verify the EV300 Vent in question. Was unable to speak to them so i left a message.
03/05/2026 mklose emailed POC to confirm devices
02/18/2026 mklose called 207-255-0253, Lady adv Scott is the POC, however he is on vacay until 24th. She confirmed his email. sent email, offered Joseph March 3rd.
02/05/2026 YEspino Called 207-255-0253 to speak to Scott over the device in question. Was advised that he was not in today and wouldnt be back till Tuesday of next week.
01/05/2026 YEspino Called 207-255-0253 to follow up with scott over the device in question. Was advised that Scott is not in and wont be in till Friday. Need to call him back then.
12/15/2025 MHamersley - called 207-255-0253, Scott is not in office today; will try back tomorrow;
11/05/2025 YEspino Have checked again and still waiting on a response from Scott.
10/16/2025 mklose emailed Scott for update on device.
09/15/2025 YEspino Still waiting on a response from Scott.
07/31/2025 MNewman - Fady sent an email to the customer, Scott Hubner at schuber@dech.org regarding remaining device at this location. Waiting on customer reply.
05/06/2025 awhitney device needs to be repaired before FCO can be implemented Sebastian created incident for this per my conversation with him have not received it through RR quite just yet once created will need to get hard copy PO from customer.
04/22/2025 SRobinson- Created follow up WO for the remaining device on this case. (old WO-01244760) -No follow up notes -
-Previous notes -
04/09/2025 awhitney called Scott at 207.255.0253 scheduled Sebastian Soto for Wednesday 04/16/2025
04/03/2025 JRojas called (207) 255-0253 and confirmed all info with Scott. No credentialing/ COVID just sign in at front and call him before arrival. ATTN: Cardio Pulmonary/ Scott Huber. Sending email to schuber@dech.org
03/28/2025 JRojas called (207) 255-0253 and spoke to Katie, who stated there was no one available to provide the info I'm looking for
03/24/2025 JRojas called (207) 255-0253 and it was a number to cardio pulmonary. Told no one who could help was in the office
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03309473 | Labor | Open | 0.25 | $250.00 | Jul 27, 9:09 PM |
| WL-03309474 | Labor | Open | 1 | $155.00 | Jul 27, 9:09 PM |
| WL-03309475 | Travel | Open | 81 | $0.00 | Jul 27, 9:09 PM |
| WL-03309476 | Travel | Open | 81 | $0.00 | Jul 27, 9:09 PM |
| WL-03310444 | Labor | Open | - | $38.00 | Jul 28, 1:16 PM |