Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267649 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Calais Regional Hospital — 24 Hospital Ln, Calais ME, 04619

Apr 22, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (200 biz days early)
Active: 47 biz days
Paused: 174 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Apr 22 → Apr 28, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 23, 2025
19 business days (counted)
Running total: 23 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
May 23 → Feb 6, 2026
174 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Mar 2, 2026
15 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 15, 2026
9 business days (counted)
Running total: 47 of ? biz days used
Created: Apr 22, 2025 Completed: Mar 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 28 Created ▶ Running 4 4
Apr 28 → May 23 Ready for Scheduling ▶ Running 19 23
May 23 → Feb 6 Ready for Release ⏸ Paused 174
Feb 6 → Mar 2 Ready for Scheduling ▶ Running 15 38
Mar 2 → Mar 15 Scheduled ▶ Running 9 47
Dispatch 4.6d
Holding 174.5d (excluded)
Coordinators 45.3d
Field Work 10.0d
Billing 1.5d
✓ SLA Met
Dispatch
4.6 days
Over SLA
Holding (excluded from total)
174.5 days
Coordinators
45.3 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 22, 2025 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
231.6 days Total Age
⏱️
174.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
57.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 479 days old
🚨
Primary Delay 174.5 days stuck in "Ready for Release"
⏱️
Total Delay 57.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.6d / 0.5d SLA
Ready for Scheduling
35.3d / 1.0d SLA
Ready for Release
174.5d
Scheduled
10.0d / 2.0d SLA
Completed
10.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 MHamersley/RHarris - waiting for Planner to close Work Order

2-20-2026- FMessak- need to process as refusal

02/06/2026 MHamersley - per email from Fady (dtd 08/27/2025), this work order is to be cancelled; sending to planner to resolve


01/06/2026 MHamersley -sending information to new planner for this area, this work order should be cancelled per Fady.


12/04/2025 YEspino Sending over to Brandi to cancel out per last notes.


10/27/2025 MHamersley - per email from Fady (dtd 08/27/2025), this work order is to be cancelled; sending to planner to resolve


09/23/2025 YEspino Called 207-454-9223 to follow up with Sean over the things needed for us to go onsite. Was unable to speak to him so i left a message.


09/15/2025 YEspino Called 207-454-9223 to speak to Sean to follow up on the the repairs needed on the devices in question. Was unable to speak to him or leave a message.


07/16/2025 MHamersley - called 207-454-9223, call went to VM/LM, requesting status update on repairs for EV300 Vent; Fady sent f/u email: Sean.Grybos@calaishospital.org 


06/11/2025 MHamersley - called 207-454-9223, spoke to Stephanie, the EV300 Vent has not come back from being repaired, told them we would check in again later.

RE: H33696557EF17 & H33576887CDD5


05/01/2025 awhitney devices need to be repaired before FCO can be completed Sean and Sebastian working with customer to get quote approved on repair work order.

04/22/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01244838) -No follow up notes -


-Previous notes -

04/09/2025 awhitney called 207.454.9223 spoke with Sean and confirmed appt for next wed 04/16 with Sebastian.

04/08/2025 awhitney sent email to Sean at Sean.Grybos@calaishospital.org to confirm inventory

04/07/2025 awhitney called Sean at 207.454.9316 got the voicemail for Richard left VM to return call and confirm inventory.

04/07/2025 awhitney called 207.454.9219 asked to speak with Billy Joe who we scheduled with previously advised she is no longer overseeing the RT dept anymore and told me to reach out to Sean.


Sean Grybos 

207.454.9316

Sean.Grybos@calaishospital.org


04/02/2025 JRojas called (207) 454-7521 and asked for respiratory. Left a VM.

03/28/2025 JRojas called (207) 454-9208, Kim Bridges, manager for material management. 

03/24/2025 JRojas called (207) 454-7521 and asked for biomed. Transferred to lab, then another department, where I could leave half my message

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Apr 22, 3:15 PM
Work Order: WO-01267649
Type: FCO
Priority: PC
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Austin Whitney Apr 28, 12:19 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5d 21h
🚨 20.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 3h
🚨 175.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 6, 3:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 259d 1h
🚨 16.0 business days
👷
3 Technician Assigned Mar 2, 10:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 18h
🚨 10.0 business days
⏱️
3x Labor Added Mar 15, 3:36 PM
Type: Labor
Status: Open
Qty: 2, 1
✔️
Status: Completed by Fady Messak Mar 15, 3:56 PM
From: Scheduled
To: Completed
Duration in Previous: 13d 4h
🚨 10.0 business days
🏁
Status: Closed by Fady Messak Mar 29, 1:38 PM
From: Completed
To: Closed
Duration in Previous: 13d 21h
4.0 business days
⏱️
2 Labor Added Apr 2, 11:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 26m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Entered
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Ready for Scheduling
Duration: 15.4 business days (threshold: 1.0 business days)
Exceeded by 14.4 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 2, 8:00 AM
Created
Apr 22, 3:15 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03144953 Labor Open 2 $475.00 Mar 15, 3:36 PM
WL-03144954 Labor Open 1 $310.00 Mar 15, 3:36 PM
WL-03144955 Labor Open 1 $0.00 Mar 15, 3:36 PM
WL-03170435 Labor Open 0.016666666666667 $76.00 Apr 2, 11:49 AM

Details