Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267658 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 VA Healthcare Center Eugene Oregon — 3355 Chad Drive, Eugene OR, 97408

Apr 22, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 328 biz days
▶ Clock Running
Status: Created
Apr 22 → Apr 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
328d
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → Aug 15, 2026
328 business days (counted)
Running total: 328 of ? biz days used
Created: Apr 22, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 22 → Apr 22 Created ▶ Running 0 0
Apr 22 → Apr 22 Scheduled ▶ Running 0 0
Apr 22 → Aug 15 Ready for Scheduling ▶ Running 328 328
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Apr 22, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
328.6 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 479 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/2025 1500 CM ack msg ; LM w/LS; LS decline; 4/23/2025 1707 LM w/GS, CW, MF; 1739 MF decline; 1744 CW decline; 4/24/25 0921 GS decline; LM w/McKenzie re NAR

Timeline

📋
▶
2 Work Order Created Apr 22, 3:27 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 22, 8:00 AM
Created
Apr 22, 3:27 PM
Invoice #
N/A

Details