Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01267828 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Apr 23, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 327 biz days
▶ Clock Running
Status: Created
Apr 23 → Apr 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 12, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 12, 2025
0 business days (counted)
Running total: 13 of ? biz days used
314d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Aug 15, 2026
314 business days (counted)
Running total: 327 of ? biz days used
Created: Apr 23, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 23 → Apr 23 Created ▶ Running 0 0
Apr 23 → Apr 23 Scheduled ▶ Running 0 0
Apr 23 → May 12 Ready for Scheduling ▶ Running 13 13
May 12 → May 12 Scheduled ▶ Running 0 13
May 12 → Aug 15 Ready for Scheduling ▶ Running 314 327
Coordinators 14.0d
⚠ Overdue
Coordinators
14.0 days
Over SLA
Created: Apr 23, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
328.0 days Total Age
⏱️
14.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 479 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
14.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/23/25 1105 LM w/Joey re NAR; 5/12/25 0757 now 11-7p

Timeline

📋
▶
2 Work Order Created Apr 23, 11:23 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
📅
▶
2 Dispatch Scheduled May 12, 10:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 18d 23h, 0m

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 10, 12:00 PM
Created
Apr 23, 11:23 AM
Invoice #
N/A

Details