Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268661 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Apr 28, 2025 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (55 biz days early)
Active: 55 biz days
Paused: 161 biz days
🕐 Clock stopped: Tech Off Site (Mar 12, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸161d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 21, 2026
161 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 12, 2026
35 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jan 21 Ready for Release ⏸ Paused 161 —
Jan 21 → Mar 12 Scheduled ▶ Running 35 55
Mar 12 → Mar 12 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Holding 161.5d (excluded)
Coordinators 56.7d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
161.5 days
Coordinators
56.7 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Mar 12, 2026 (79 days early)
📅
217.0 days Total Age
⏱️
161.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 161.5 days stuck in "Ready for Release"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
161.5d
Scheduled
35.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 RArnold - Called 12124343823 for Megan to Move up PMs to 03/12. She confirmed. 


01/21/2026 RArnold - Meghan requested Thursday or Friday. offered 03/26. she confirmed. Dispatching to Vivian.


01/15/2026 RArnold - Emailed Meghan. She confirmed device is in Echo Lab (2 East) at LHH. Offered 03/24 @ 9 am for Vivian. 


01/08/2026 Rbailey - Sent 1st attempt email to Meghan Matthews mmatthews1@northwell.edu to confirm device locations

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 102378266 - SN US323B1686
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102378266 - SN US323B1686
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268661
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 162.0 business days
👷
▶
3 Technician Assigned Jan 21, 1:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-26T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 238d 21h
🚨 34.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 10, 11:32 AM
Scheduled For: 2026-03-12T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 12, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 20h
⏱️
▶
2 3x Labor Added Mar 12, 3:38 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Status: Tech Off Site Mar 12, 7:29 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Mar 18, 9:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 35.7 business days (threshold: 2.0 business days)
Exceeded by 33.7 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 12, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03141678 Labor Open 1 $0.00 Mar 12, 3:38 PM
WL-03141679 Labor Open 2 $275.00 Mar 12, 3:38 PM
WL-03141680 Travel Open 10 $0.00 Mar 12, 3:38 PM
WL-03141691 Expenses Open 1 $0.00 Mar 12, 3:43 PM
WL-03148673 Labor Open 0.016666666666667 $38.00 Mar 18, 9:08 AM

Details